Corporations Representative I

Job description

Position Information Functional Title: Corporations Rep I Reports To: Director/Asst Director/Team Leader Department: Business & Commercial Services FLSA Status: Non-exempt Summary Responsible for accurately processing corporation filings, notary applications, trademark/service mark applications, annual reports and franchise tax transactions as well as amendments and renewals to each filing type. Functions ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes but are not limited to the following. May change during high volume: Receives, reviews, processes documents for review such as corporation filings, notary applications, trademark and service mark applications, franchise tax, annual reports. These items may be received in person, mail, or online. Answers inquiries from customers by phone, email, mail and in person. Receives money for statutorily set fees and or penalties. Creates cards, certificates, apostilles, and other documents as required, and sends to appropriate recipient. Inputs initial information and data changes in computer system; create reports as needed. Responsible for balancing cash, credit card, checks and other payment types received daily. Prepares documents to be filed by Records specialist. Ensures documents are properly and clearly imaged. Prepare daily list of special requested forms to be mailed to constituents. Promote use of online filings applications. Dimensions LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one to customers, management, and other employees of the organization. Bilingual is a plus. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Knowledge, Skills and Abilities PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, or crouch. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT: A normal office environment. The noise level in the work environment is usually moderate. ** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties Minimum Qualifications QUALIFICATIONS: Familiarity with use of web applications, Microsoft Word, Microsoft Office. A self-starter able to multitask. Possess a high level of customer service in face-to-face and phone situations. EDUCATION and / or EXPERIENCE: High school diploma or general education degree (GED) with courses in business education; and six months to one year related experience and / or training; or equivalent combination of education and experience. Licenses CERTIFICATES, LICENSES, REGISTRATONS: None required. May be requested to obtain an Arkansas Notary License upon hiring approval.