Correspondence Governance Manager

Job description

At TAL, we’re committed to protecting what matters most for our customers, and clear, reliable communications play a critical role in that promise. As Correspondence Governance Manager, you’ll help strengthen the governance and oversight that underpins TAL’s customer correspondence and mandatory communications, ensuring they are delivered with care, confidence and compliance. Working within the Customer Marketing and Transformation team, this role supports TAL’s ability to meet important regulatory obligations while enabling trusted, consistent experiences for customers across our Direct and Retail brands. It’s a meaningful opportunity to contribute to the integrity of how TAL communicates, supporting better outcomes for customers and helping us deliver on our purpose in a highly regulated and evolving environment. This role could be based in Sydney or Melbourne. In this role you will: Strengthen governance controls to ensure mandatory customer communications are accurate, compliant and well managed. Oversee Material Service Provider performance to protect service quality, resilience and regulatory obligations. Maintain risk visibility through effective reporting, evidence and governance insights for senior stakeholders. Support incident resolution to minimise customer impact and drive sustainable remediation outcomes. Enable audit readiness by maintaining clear controls, documentation and evidence across correspondence activity. Identify cost and service improvement opportunities while safeguarding compliance, quality and customer outcomes. Bring 2+ years’ experience in governance, risk, compliance, operations or supplier management, ideally in financial services or insurance. Apply working knowledge of regulatory obligations, including CPS 230, customer communications requirements and relevant privacy considerations. Manage third-party or Material Service Provider relationships with confidence, including performance, contract and due diligence activities. Use a structured, detail-oriented approach to documentation, evidence management, reporting and process control. Build effective relationships across Legal, Risk, Compliance, Finance and external suppliers to support strong governance outcomes. Communicate clearly in writing and manage competing priorities to deliver accurate governance materials on time. TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be: An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency from 2014 to 2025 and 2023 to 2026 Bronze Tier Status within the Australian Workplace Equality Index Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals with disability/ies, people from culturally diverse backgrounds and the LGBTQ+ community. Need adjustments during the recruitment process? Let our team know by getting in touch with us here. —we’re here to support you. You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks. Job ads We will be upgrading the way you apply for jobs at TAL and therefore our job ads will be temporarily unavailable from 5pm Friday 23rd October until 9am Monday 26 October 2026. All job application deadlines will be extended to ensure you have ample time to apply. We look forward to seeing your application . #LI-Hybrid Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately . Help protect over 5 million Australians, making a real difference in their lives during their most challenging times. Take advantage of well-being initiatives designed to support your mental and physical health, ensuring a balanced lifestyle Work with experienced and skilled colleagues who support and inspire one another to achieve collective success Why join us? Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.