Country Lead Belgium

Job description

About Swan is Europe’s embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR). Our mission Banking belongs in business software Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life. But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals. It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it. To learn more about us: About Swan ; Our story . Job description Swan is seeking a Senior Strategic Account Manager to grow our business from the inside by ensuring the adoption, growth, and success of our Belgian partners. As the first Strategic Account Manager based in Belgium, you will be responsible for managing and developing a portfolio of Swan’s existing Belgian partners. You will nurture strong relationships, help partners market Swan’s offering, challenge their go-to-market strategy and product integration, understand their priorities, customer base, and roadmap, and drive increased usage and adoption. You are responsible for coordinating internal resources to deliver increased adoption and sustainable revenue growth. This is a high-impact role that requires strong account ownership, operational understanding, strategic thinking and business sense. You will work closely with Product, Compliance, Integration, and Support teams to ensure smooth onboarding, strong partner engagement, and long-term success. This position is based in Belgium , with regular collaboration with teams in Paris and Amsterdam. ✨ Your mission Ensure the success of our Belgian partners by: Accelerating time-to-revenue during onboarding Driving planned revenue growth across your portfolio Maintaining high partner satisfaction and minimizing churn ✨ Your responsibilities Manage and develop a portfolio of Belgian partners and be accountable for their revenue growth Track and analyze partner performance to identify opportunities and risks Conduct Quarterly Business Reviews (QBRs) to align on strategy, progress, and priorities Drive partner engagement through structured follow-ups, reporting, and product marketing initiatives Monitor partner health using metrics such as Health Score, CSAT, usage, and revenue Coordinate closely with Product, Compliance, Integration, and Support teams to convey partner needs and feedback Work cross-functionally to help shape Swan’s solutions and onboarding processes ✨ Curious about your future team? Within the Strategic Account Management team, you will be part of the Operations department and work closely with Integration Specialists, Compliance, Account Executives, Product, and Support to ensure the success and growth of our partners. Preferred experience ✨ You’re a great match if: You have 4 to 8 years of experience in strategic account management, customer success, or business development in a startup, scale-up, or fast-paced environment You are data-driven and analytical You can understand and explain technical concepts in business-relevant terms You have a strong interest in (fint)technology-driven businesses You are fluent in English Our ideal teammate: Empathetic. Skilled. Frank. We challenge each other and leave our egos at the door It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌 Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief. When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area. About Swan ✨ Perks of being a Swanee: An opportunity to shape and grow a new market for Swan Holidays : 27 days of paid leave. 🏝️ Hybrid remote policy Offsite : Once a year we gather to reconnect, deep-dive into big topics, and relax. 🤝 Location: This role is based in Belgium . Regular travel to Paris is expected, especially during the onboarding period. This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day. ✨ Our values: Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture. Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do. Long Term : We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action. Excellence : We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes. Be Human : We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet. You can find out more about our culture . Recruitment process A 30-minute video call with our Talent Acquisition Manager to get to know you, understand your career expectations, and answer your questions. An interview with our Team Lead A Business case An interview with our Head of Strategic Account Management A last interview with a member of the Executive Committee