Country Operations Manager - Restaurants

Job description

Job Overview We are seeking a highly skilled and experienced Operations Manager to oversee our premium dining restaurants. The successful candidate will be responsible for managing day-to-day operations, ensuring the restaurants operate efficiently, effectively, and to the highest standards of quality and service. The Operations Manager will work closely with senior management, culinary teams, and front-of-house staff to meet business objectives, deliver exceptional guest experiences, and achieve financial targets. Key Responsibilities Operational Management: Develop and implement operational policies and procedures to ensure smooth restaurant operations Monitor restaurant performance metrics and identify opportunities for improvement Manage inventory, supplies, and equipment to maintain optimal stock levels Maintain a safe and sanitary working environment for all staff and guests Ensure compliance with all health, safety, and regulatory requirements Financial Management: Develop annual budgets for the restaurants and monitor performance against targets Ensure restaurants operate within budget, making appropriate adjustments as necessary Review and analyze financial statements to identify trends and opportunities for improvement Develop and implement strategies to increase revenue and reduce costs Staff Management: Recruit, train, and develop high-performing staff at all levels of the organization Develop and implement employee engagement and retention programs Ensure staff are motivated, well-trained, and equipped to deliver exceptional guest experiences Build and maintain strong relationships with culinary teams, front-of-house staff, and senior management Guest Experience: Ensure all guests receive exceptional service and that restaurants deliver on brand promise Develop and implement programs to enhance the guest experience Monitor guest feedback and use insights to inform future initiatives Identify opportunities to increase customer loyalty and repeat business Reports To: Group President Qualifications and Requirements Bachelor's degree in Hospitality Management or related field Minimum 10 years of experience in restaurant management, with at least 5 years in a leadership role Proven track record of success in managing high-end, premium dining restaurants Strong financial acumen and experience managing budgets and financial statements Excellent communication and interpersonal skills Exceptional problem-solving and decision-making abilities Strong leadership and staff management skills Ability to work under pressure and meet tight deadlines Passion for delivering exceptional guest experiences