Coupa Pay Success Manager - 11873

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. **Why join Coupa?** - **Pioneering Technology:** At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. - **Collaborative Culture:** We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. - **Global Impact:** Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on [Life at Coupa](https://insde.co/uzoy) blog and hear from our employees about their experiences working at Coupa. **The Impact of a Coupa Pay Success Manager****at Coupa:** Coupa Pay is the leading global payments platform that offers a one-stop-shop for all B2B payments and financing needs for Coupa customers. Coupa has partnered with leading global financial institutions in order to deliver customer value and success while meeting the changing needs of our customers. The Coupa Pay Success Manager will be part of a team responsible for helping customers drive ongoing adoption and innovation to achieve the greatest value from their use of Coupa Pay through value optimization, adoption program planning and solution expertise. ### What You'll Do: - Serve as a strategic advisor to customers by driving adoption, optimizing configuration, and aligning Coupa Pay usage with business goals. - Manage multiple customer engagements using strong project management practices, including regular status updates, adoption plans, and action tracking. - Provide functional and technical expertise across all Coupa Pay capabilities, including support for major releases and supplier enablement. - Deliver compelling, data-driven insights to identify opportunities for improvement and enhance customer value realization. - Collaborate with internal teams and forge strong customer relationships to support growth, self-sufficiency, and long-term success. ### What You Will Bring to Coupa: - 5+ years of experience in finance, procurement, accounts payable, sourcing, or IT, with a strong preference for a background in both procurement and AP. - Proven client management skills with the ability to drive continuous improvement and thrive in fast-paced, high-growth environments. - Strong communication, organizational skills, attention to detail, and a passion for problem-solving and understanding core processes. - Experience with SaaS solutions, software configuration, and delivering product demonstrations; familiarity with financial/accounting and CRM systems (e.g., Salesforce). - Proficiency in Excel and a goal-oriented mindset with a collaborative, curious, and adaptable approach. - Knowledge of SQL, PHP or other programming languages is a plus.