Courier Operations Coodinator

Job description

**Yassir** is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in **45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa**. It is backed (~**$200M in funding**) by VCs from Silicon Valley, Europe and other parts of the world. We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values. We’re seeking a hands-on **Courier Operations Coordinator** to own the end-to-end lifecycle of our courier fleet and partner network. You will design and optimise processes, recruit and coach drivers, manage external delivery partners, and partner cross-functionally to hit key performance targets—ensuring we consistently exceed customer expectations for speed, accuracy, and service. **Key Responsibilities** **Network Management:** Recruit, onboard, and retain a high-performing courier team across Johannesburg and surrounds. Develop and maintain courier schedules, balancing supply and demand peaks. **Fleet Partner Management:** Identify, contract, and manage third-party delivery partners and gig-economy fleets. Define and monitor SLAs, performance metrics, and compliance requirements. Foster strong relationships through regular business reviews and incentive alignments. **Performance & Quality:** Track and analyze delivery KPIs (on-time rate, order accuracy, customer NPS). Implement continuous improvement initiatives to drive efficiency and reduce cost per delivery. **Operations Excellence:** Collaborate with Tech and Product teams to refine our product. Establish standard operating procedures (SOPs) for pick-up, hand-offs, incident management, and partner escalations. **Cross-Functional Collaboration:** Work closely with Customer Support to resolve escalations. **Safety & Compliance:** Enforce road-safety guidelines, insurance requirements, and local regulatory standards for both in-house and partner fleets. Lead regular fleet and equipment audits. **Qualifications** 3+ years of operations or logistics management experience, preferably in last-mile delivery, courier services, or fleet partner management. Proven ability to scale a distributed, dynamic workforce and external partner network. Strong analytical skills with a data-driven mindset (familiarity with SQL, Excel). Exceptional leadership and communication skills—capable of coaching teams, managing vendor relationships, and presenting to senior stakeholders. Comfortable working in a fast-paced startup environment, juggling multiple priorities.