Course Development Quality Control Specialist

Job description

***BIS Safety Software*** is a SaaS company on a mission to change how organizations manage safety, learning, and compliance. Since 2006, we've been building innovative software that helps companies simplify training, improve compliance, and keep their people safe. As we continue to grow, we're looking for someone with exceptional attention to detail who can help us maintain the quality and accuracy of the online courses available through our platform. ### About the Role As our **Course Development Quality Control Specialist,** you'll be the final set of eyes on courses before they go live, making sure content, course information, and setup meet our quality standards. You'll also take ownership of our network partner courses, help troubleshoot course-related issues, maintain our course catalogue, and work across teams to keep everything accurate and up to date. This role is about more than catching mistakes. We’re looking for someone who asks why, notices where processes could be better, and helps prevent problems before they happen. If you're detail-oriented, tech savvy, comfortable working with clients and partners, and enjoy improving the way things work, this role could be a great fit. This is an **in-person** role based out of our Sherwood Park, AB office. ### In this role, you will be expected to: - Review and test online courses before launch to ensure they meet our quality, accuracy, and functionality standards - Manage course setup, including descriptions, keywords, subscriptions, landing pages, pricing coordination, and other catalogue details - Take ownership of network partner courses from initial quality review through setup, launch, and ongoing correspondence - Review new course submissions against BIS quality standards and clearly communicate required changes to partners and content owners - Maintain the accuracy of course development tracking sheets, records, and supporting documentation - Own the ongoing maintenance of our course catalogue, including scheduled reviews, course updates, and identifying content that needs to be updated or retired - Troubleshoot course-related issues and act as an escalation point for our Customer Experience team - Work with Course Development, Customer Experience, Marketing, Ecommerce, and Accounting to keep course information accurate and launches moving forward - Help maintain and improve the quality controls within our AI-assisted course development process - Identify opportunities to simplify, improve, or automate repetitive quality-control processes - Maintain clear policies, procedures, and documentation for course development and quality-control workflows ### You might be the right fit if you: - Have exceptional attention to detail and a knack for spotting inconsistencies others might miss - Can work thoroughly without losing sight of efficiency or spending time on details that don't meaningfully affect quality - Take ownership of your work and follow issues through to resolution rather than simply passing them along - Are naturally curious and want to understand how systems and processes work - Are comfortable working independently, navigating ambiguity, and figuring out what needs to happen next - Enjoy troubleshooting and digging into problems to understand what went wrong - Look for ways to improve processes instead of simply following them because “that's how we've always done it” - Communicate clearly and professionally, including when you need to deliver difficult feedback to a client or partner - Enjoy collaborating across teams and can keep multiple people and moving pieces organized - Are tech savvy, quick to learn new systems, and comfortable experimenting with AI tools ### Qualifications we are looking for: - Hands-on experience in a detail-focused role where accuracy, organization, and follow-through were important to your success - Customer-facing experience and confidence communicating directly with clients, partners, or other stakeholders - Strong computer skills and the ability to learn new software and systems quickly - Strong organizational skills with experience managing detailed information, records, or documentation - Comfort working with Microsoft Office, particularly Excel - Practical experience using AI tools and an interest in finding ways they can improve workflows and quality ### Bonus points if you have: - Experience with learning management systems, online learning, or course development - A background in data management, records management, or maintaining large amounts of detailed information - Experience with technical writing, SOPs, policies, or process documentation - Experience proofreading, editing, or reviewing content for accuracy and consistency - Knowledge of instructional design or adult learning principles - Experience in health and safety, compliance, or another environment with detailed standards and requirements - Experience improving or automating repetitive processes ### Compensation and benefits: - Employee Stock Ownership Plan (ESOP) - Full medical, dental, and vision coverage - Life insurance and disability insurance - Health spending account - Flexible working hours - On-the-job training and growth opportunities - Free on-site parking