CR Customer Care French

Job description

Join Our Talent Network for Bilingual Customer Service Roles Do you speak both French and English fluently ? Do you have experience in customer service within a BPO or call center environment? If so, we’re looking for you. We’re building a talent pool for upcoming bilingual customer service roles. If you enjoy helping others, solving problems, and working in a dynamic team environment — this is your opportunity to grow your career. What You’ll Do As a Bilingual Customer Service Representative , you will: Support customers via phone, chat, or email in French and English Provide information about products , services , orders , or account inquiries Troubleshoot and resolve billing issues , technical questions , and customer concerns Record and update customer interactions using CRM platforms Deliver high-quality service with professionalism , empathy , and efficiency Meet performance goals such as first-contact resolution , customer satisfaction , and call quality Attend all necessary training sessions and stay aligned with internal processes Who We’re Looking For To qualify for this role, you must have: Full fluency in French and English (both spoken and written – C1 level or higher) At least 6 months of customer service experience in a BPO or call center environment Strong communication and interpersonal skills Ability to work onsite in San José, Costa Rica A high school diploma or equivalent Familiarity with CRM tools and basic Microsoft Office programs Preferred Experience Previous experience in bilingual customer support , technical assistance , or billing Use of platforms like Salesforce , Zendesk , or Five9 Proven ability to manage customer concerns with empathy and efficiency Key Skills Clear and professional communication in French and English Strong problem-solving and critical thinking skills Ability to multitask , follow scripts , and maintain a natural tone Comfort working in fast-paced environments with daily performance metrics Why Join Our Talent Pool? By joining our talent pool, you’ll be among the first considered for our upcoming bilingual customer service classes . This is a great chance to take the next step in your career with a company that values language skills , service excellence , and professional growth .