CRCL Coordinator (Mobile Crisis Response Program)

highbridgecareers

Kamloops, British Columbia, Canada · Kamloops · Canada

Posted Aug 4, 2026

Full-time
Kamloops Aboriginal Friendship Society (KAFS)

Job description

THE ORGANIZATION:Kamloops Aboriginal Friendship Society (KAFS) was established in 1972 and is a non-profit organization with a status free open-door policy. KAFS is dedicated to empowering the Aboriginal and non-Aboriginal communities of Kamloops and surrounding areas. KAFS provides culturally appropriate programs and inclusive services that meet the needs of urban Indigenous people to become healthier, physically, mentally, emotionally, and spiritually.THE OPPORTUNITY:The Kamloops Aboriginal Friendship Society (KAFS) Crisis Response, Community Led (CRCL) is a newly launched program and will provide an alternative to the presence of police personnel at mental health crisis calls in Kamloops. The team will provide crisis support services that will integrate cultural safety protocols and holistic care options. The mobile team is comprised of mental health professionals and peers (someone with lived or living experience) will be available during scheduled service hours. This program aims to reduce the harms experienced by people who have mental health and addictions challenges as well as Black, Indigenous, racialized, LGBTQ2+ and other marginalized individuals.The CRCL team provides acute crisis support and de-escalation services for persons 13 years of age and older experiencing mental health and/or substance use related crises. The CRCL Coordinator plays a key role in supporting day-to-day service delivery and helping ensure strong, consistent operations across the team. This role supports shift coordination, staff guidance, documentation quality, and communication between frontline staff and leadership. KAFS is currently hiring for one CRCL Coordinator position, with the below regular working schedule:Monday to Friday, 10am - 6pm*This position includes an extensive initial training period, which is completed through a blend of online, on-site, and off-site sessions. The training plan is set by the CRCL Program Manager and must be completed within the first three months of employment.A DAY IN THE LIFE – ROLES AND RESPONSIBILITIES:Support day-to-day coordination of shift operations, including team communication, call flow, problem solving, and frontline support during active service hoursSupport daily team check-ins and check-outs to reinforce communication, preparedness, and continuity across shiftsProvide day-to-day guidance, mentorship, and informal coaching to Responders to support safe, consistent, and client-centered service deliveryProvide on-site emotional support to Responders throughout their shifts, recognizing when additional care is needed and fostering a team environment grounded in wellness and self-careProvide low-impact debriefing and day-to-day support to Responders following calls, and escalate clinical, operational, or team concerns to the Team Lead as appropriateAssist with onboarding and orientation of new team members, including shadowing, training support, and reinforcement of program expectations, protocols, Scope of Practice, and service standardsReview documentation for completeness, accuracy, and alignment with program standards, and flag concerns, trends, or follow-up needs to the Team LeadSupport quality checks related to documentation, reporting, and service delivery standardsIdentify and communicate emerging staff support, training, or operational needs to the Team LeadParticipate in debriefs, case discussions, team development, and shared learning opportunities that support effective service delivery across the CRCL programFoster respectful and collaborative working relationships with community partners, service providers, and emergency personnelRespond to calls as needed to support Responders by providing situational assessment, crisis de-escalation, and point-of-service crisis support, while maintaining a safe holding-space for individuals or groups experiencing psychological or emotional distressContribute to the ongoing effectiveness of the CRCL program by supporting additional responsibilities connected to service delivery, team functioning, and program operations, as requiredRequirementsDegree in Social Work, Psychology, Counselling, or Mental Health4+ years of direct experience in mental health, crisis response, or community-based support servicesStrong understanding of crisis intervention, de-escalation, and safety and wellness assessmentsAbility to provide day-to-day guidance, mentorship, and coaching to frontline staffUnderstanding and awareness of emotional well-being in the workplace, with the ability to provide grounded emotional support to frontline staffExperience supporting onboarding, orientation, and training of new team membersStrong documentation skills, including file review for completeness, accuracy, and alignment with program standardsAbility to participate meaningfully in debriefs, case discussions, and team-based service improvementStrong foundation in trauma-informed, culturally safe, and client-centered practiceCommitment to harm reduction principles and ability to support individuals facing barriers related to mental health, substance use, and broader systems of careEmpathic observer invested in relationship-building, practicing social justice, cultural humility, trauma-informed, and public health approaches to social support and healthcareAbility to build and maintain respectful working relationships with team members, community partners, service providers, and emergency personnelDemonstrated ability to take initiative, work independently, and apply sound judgment, resourcefulness, and creativity in dynamic community-based settingsSuicide Intervention and Assessment Training, CBT and DBT training, and Mental Health First Aid are assetsFirst Aid and CPR Level C certifiedValid Class 5 Driver’s License and access to a reliable vehicleBenefitsTraining wage of $28 per hour for the CRCL training program period.Upon successful completion of training, you will be eligible for a post-training wage. Your post-training wage is determined by your relevant skills and experience, in accordance with established internal wage grid. Group benefits including extended health, dental, and visionEmployee Assistance ProgramPaid Time OffWellness Days OffPreference will be given to applicants of Aboriginal ancestry as per section 41 of the BC Human Rights Code (please self-identity in your cover letter).

THE ORGANIZATION:

Kamloops Aboriginal Friendship Society (KAFS) was established in 1972 and is a non-profit organization with a status free open-door policy. KAFS is dedicated to empowering the Aboriginal and non-Aboriginal communities of Kamloops and surrounding areas. KAFS provides culturally appropriate programs and inclusive services that meet the needs of urban Indigenous people to become healthier, physically, mentally, emotionally, and spiritually.

THE OPPORTUNITY:

The Kamloops Aboriginal Friendship Society (KAFS) Crisis Response, Community Led (CRCL) is a newly launched program and will provide an alternative to the presence of police personnel at mental health crisis calls in Kamloops. The team will provide crisis support services that will integrate cultural safety protocols and holistic care options. The mobile team is comprised of mental health professionals and peers (someone with lived or living experience) will be available during scheduled service hours. This program aims to reduce the harms experienced by people who have mental health and addictions challenges as well as Black, Indigenous, racialized, LGBTQ2+ and other marginalized individuals.

The CRCL team provides acute crisis support and de-escalation services for persons 13 years of age and older experiencing mental health and/or substance use related crises. The CRCL Coordinator plays a key role in supporting day-to-day service delivery and helping ensure strong, consistent operations across the team. This role supports shift coordination, staff guidance, documentation quality, and communication between frontline staff and leadership.

KAFS is currently hiring for one CRCL Coordinator position, with the below regular working schedule:

Monday to Friday, 10am - 6pm

*This position includes an extensive initial training period, which is completed through a blend of online, on-site, and off-site sessions. The training plan is set by the CRCL Program Manager and must be completed within the first three months of employment.

A DAY IN THE LIFE – ROLES AND RESPONSIBILITIES:

Support day-to-day coordination of shift operations, including team communication, call flow, problem solving, and frontline support during active service hours
Support daily team check-ins and check-outs to reinforce communication, preparedness, and continuity across shifts
Provide day-to-day guidance, mentorship, and informal coaching to Responders to support safe, consistent, and client-centered service delivery
Provide on-site emotional support to Responders throughout their shifts, recognizing when additional care is needed and fostering a team environment grounded in wellness and self-care
Provide low-impact debriefing and day-to-day support to Responders following calls, and escalate clinical, operational, or team concerns to the Team Lead as appropriate
Assist with onboarding and orientation of new team members, including shadowing, training support, and reinforcement of program expectations, protocols, Scope of Practice, and service standards
Review documentation for completeness, accuracy, and alignment with program standards, and flag concerns, trends, or follow-up needs to the Team Lead
Support quality checks related to documentation, reporting, and service delivery standards
Identify and communicate emerging staff support, training, or operational needs to the Team Lead
Participate in debriefs, case discussions, team development, and shared learning opportunities that support effective service delivery across the CRCL program
Foster respectful and collaborative working relationships with community partners, service providers, and emergency personnel
Respond to calls as needed to support Responders by providing situational assessment, crisis de-escalation, and point-of-service crisis support, while maintaining a safe holding-space for individuals or groups experiencing psychological or emotional distress
Contribute to the ongoing effectiveness of the CRCL program by supporting additional responsibilities connected to service delivery, team functioning, and program operations, as required

Requirements

Degree in Social Work, Psychology, Counselling, or Mental Health
4+ years of direct experience in mental health, crisis response, or community-based support services
Strong understanding of crisis intervention, de-escalation, and safety and wellness assessments
Ability to provide day-to-day guidance, mentorship, and coaching to frontline staff
Understanding and awareness of emotional well-being in the workplace, with the ability to provide grounded emotional support to frontline staff
Experience supporting onboarding, orientation, and training of new team members
Strong documentation skills, including file review for completeness, accuracy, and alignment with program standards
Ability to participate meaningfully in debriefs, case discussions, and team-based service improvement
Strong foundation in trauma-informed, culturally safe, and client-centered practice
Commitment to harm reduction principles and ability to support individuals facing barriers related to mental health, substance use, and broader systems of care
Empathic observer invested in relationship-building, practicing social justice, cultural humility, trauma-informed, and public health approaches to social support and healthcare
Ability to build and maintain respectful working relationships with team members, community partners, service providers, and emergency personnel
Demonstrated ability to take initiative, work independently, and apply sound judgment, resourcefulness, and creativity in dynamic community-based settings
Suicide Intervention and Assessment Training, CBT and DBT training, and Mental Health First Aid are assets
First Aid and CPR Level C certified
Valid Class 5 Driver’s License and access to a reliable vehicle

Benefits

Training wage of $28 per hour for the CRCL training program period.
Upon successful completion of training, you will be eligible for a post-training wage. Your post-training wage is determined by your relevant skills and experience, in accordance with established internal wage grid.
Group benefits including extended health, dental, and vision
Employee Assistance Program
Paid Time Off
Wellness Days Off

Preference will be given to applicants of Aboriginal ancestry as per section 41 of the BC Human Rights Code (please self-identity in your cover letter).

Highbridge Human Capital is a boutique recruitment and HR consulting firm focused on unlocking people potential. We help organizations attract and hire the right talent by combining deep industry insight, modern sourcing strategies, and a commitment to delivering an exceptional candidate experience. Our team supports clients across sectors by tailoring recruitment solutions to their goals, streamlining processes, and connecting them with high-performing professionals. Whether you are building a team or filling a critical role, we act as a trusted partner in achieving strong, people-focused hiring outcomes.