Creative Operations Lead

Job description

About TensorWave Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure. About the Role The Creative Operations Lead is the project management backbone for the Design & Media department, which spans Graphic Design, UI/UX, Photography, Videography, and Podcasting. This person owns intake for cross-department requests, manages the ticket queue and project timelines, and is the primary point of contact for stakeholders asking where their request stands. They also run team reporting on throughput, turnaround time, and workload, and keep standups, reviews, and planning meetings on time and productive. This is not a creative role. It is a coordination, process, and communication role that lets the creative team focus on producing great work. What You’ll Do - Manage intake and triage for all inbound design and media requests from across the company - Own the project management system, including tickets, timelines, and priorities, and keep it current - Communicate status updates to requesting stakeholders proactively, not only on demand - Facilitate team meetings, including standups, sprint or project reviews, and retros - Track and report on team and individual performance metrics, including output, turnaround time, and capacity - Flag bottlenecks, resourcing conflicts, and scope creep before they become fire drills - Maintain project templates and intake workflows as the team scales Who You Are Required Qualifications - Minimum 6 years of experience in project management, design operations, production coordination, or a related field - Excellent written and verbal communication skills, with the ability to translate between creative and non-creative stakeholders - Excellent planning and time management skills, with the ability to manage multiple concurrent projects and shifting priorities - Demonstrated experience running a ticket or request queue for a creative, design, or media team - Comfort presenting metrics and status updates to leadership - Experience building or improving intake workflows and project templates Preferred Qualifications - Familiarity with digital asset management (DAM) tools, ideally Air, is a plus given the Photography and Videography workload; experience with similar DAM platforms is acceptable - Comfort building recurring dashboards or reports from ClickUp or Jira data; familiarity with a BI tool such as Looker or Tableau is a plus What We Offer - Stock Options - 100% paid Medical, Dental, and Vision insurance for Employees - Company Health Savings Account Contributions - 100% paid Short Term and Long Term Disability Insurance for Employees - Life and Voluntary Supplemental Insurance Options - Other Insurance Options, such as Pet & Legal Insurance - Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support - Flexible Spending Account - 401(k) - Employee Assistance Program - Flexible PTO - Paid Holidays - Parental Leave - Other In-Office Perks Equal Employment Opportunity TensorWave is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of any protected status under applicable law. Reasonable Accommodations TensorWave provides reasonable accommodations in accordance with applicable laws. If you require accommodation during the hiring process, please contact accomodations@tensorwave.com. Employment Eligibility All offers of employment are contingent upon verification of identity and authorization to work in United States, as required by law. Background Checks Where permitted by law, employment may be contingent upon the successful completion of a job-related background check. Data Privacy Notice By submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.