Creative Ops & Studio Manager

Job description

WHAT WE DO? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally. THE ROLE We’re looking for a Creative Operations & Studio Manager to help build the operational engine behind Paddle’s Brand Studio. We’re a relatively small studio today, but we have big ambitions. We’re building the systems, workflows, and creative infrastructure that will help Paddle scale its brand globally, and this role will play a key part in shaping how that happens. You’ll partner closely with designers, brand marketers, freelancers, agencies, and cross-functional stakeholders across the business to help the studio operate effectively at scale. Part operator, part systems thinker, part creative enabler, you’ll help shape how a modern, AI-enabled brand studio operates at scale. We’re looking for someone who genuinely loves improving how teams work. Someone who gets excited by connecting tools, automating workflows, experimenting with AI products, and removing friction from the creative process. The kind of person who tinkers with Claude, Gemini, Notion AI, Figma, or other creator tools, just to see what’s possible. You may have occasionally wondered whether product, operations, or systems design was your path, but what really energises you is helping creative teams do their best work. You’ll also help drive major brand initiatives, launches, campaigns, and creative productions, bringing structure and momentum to ambitious creative work. WHAT YOU'LL DO - Own studio intake, workflows, timelines, and project coordination. - Build scalable systems and processes that help the studio operate more effectively. - Experiment with AI tools and automation to improve speed, quality, and team - efficiency. - Streamline repetitive workflows and identify opportunities to reduce operational friction. - Help evolve the studio operating system across tools like Claude,Notion, Asana, Figma, and emerging AI platforms. - Build and maintain templates, documentation, trackers, and resource libraries. - Support major brand launches, campaigns, and creative productions. - Coordinate reviews, approvals, vendors, freelancers, and asset management. - Improve visibility across priorities, capacity, and delivery timelines. - Continuously identify and improve workflow bottlenecks. WE’D LOVE TO HEAR FROM YOU IF YOU ARE: - A systems thinker who loves making teams faster, smarter, and more effective. - Naturally curious about AI, automation, and the future of creative work. - Someone who enjoys experimenting with tools and finding better ways of working. - Highly organised and comfortable managing multiple moving projects. - Calm under pressure and able to bring structure to ambiguity. - Energised by enabling creative people and creative work at scale. - Excited by the opportunity to help build a world-class global brand studio. BONUS POINTS IF YOU: - Have introduced AI tooling or automation into creative or marketing workflows. - Have experience supporting brand campaigns, launches, events, or productions. - Have built operational systems for fast-moving creative or marketing teams. - Stay plugged into emerging AI workflows and creative technologies. Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Our Values - Paddle Together - “None of us, is as smart as all of us” - Paddle Simply - “Simple can be harder than complex: you have to get your thinking clean to make it simple” - Paddle for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs” Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.