Creator Community & Scaled Programs Manager

Job description

ABOUT SUNO We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfillment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world. Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible. Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA). Founded in 2023 by Harvard alumni with a shared passion for music, Suno has quickly grown to 200 employees while empowering more than 100 million people to create original songs. In 2026, we raised a $400 million Series D at a $5.4 billion valuation to continue building innovative products that amplify creativity and imagination. ABOUT THE ROLE Suno is seeking a Creator Community & Scaled Programs Manager to help grow and support Suno's creative programs at scale, including Spark, our artist incubator program, and Hooks, our short-form music video feed. This role focuses on running strategies that support developing creatives and the broader Suno community at scale, from program mechanics to community engagement to large-scale education initiatives, as program volume grows. Listen to the song we made about it: https://suno.com/s/smf3GjY6OYRuBbWP WHAT YOU’LL DO - Identify, activate, and engage high-potential Suno-native users and developing creatives and artists into retentive and engaging communities - Provide one-to-many support, education, and resources to creatives - Evolve programs from manual sourcing toward more scalable, system-driven models - Build and run scalable support systems for Spark, Hooks, and future creative programs, including inbox workflows, onboarding flows, FAQs, help resources, office hours, and community touchpoints - Monitor program health and iterate on mechanics accordingly - Ensure a consistent and high-quality creator experience while operating at scale - Translate recurring creator questions, product friction, and community feedback into clear insights for Creator Partnerships, Product, Trust & Safety, and Marketing - Partner with Creator Operations to improve tracking, tooling, automations, ticketing systems, and reporting across creator programs WHAT YOU’LL NEED - 4+ years of experience in community management, creator management, or program management at a tech or creator platform - Strong builder mindset – you enjoy creating systems, not just running them - Experience working with high-volume workflows and scaling processes across large user bases - Proficiency in Google Sheets / Excel (required); experience with automation tools, lightweight scripting, or AI-assisted workflows is a strong plus - Experience working with CRMs and operational tooling, with a focus on workflow design - Strong organizational and execution skills; ability to manage multiple systems and workflows simultaneously - Comfort with ambiguity and early-stage environments; ability to turn messy processes into structured systems - Strong written communication skills; ability to create clear documentation and external-facing materials - Interest in creator ecosystems, marketplaces, or music is a plus PERKS & BENEFITS FOR FULL-TIME EMPLOYEES - Company Equity Package - 401(k) with 3% Employer Match & Roth 401(k) - Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options) - 11 Paid Holidays + Unlimited PTO & Sick Time - 16 Weeks of Paid Parental Leave - Creative Education Stipend - Generous Commuter Allowance - In-Office Lunch (5 days per week) ADDITIONAL NOTES - Applicants must be eligible to work in the US. - This role requires working onsite at our office in Los Angeles COMPENSATION $130K–$180K base salary, plus equity, depending on experience and fit Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.