Credit and Collections Analyst

Job description

Job Summary: Cemstone® has become synonymous with high quality products and unparalleled service in the ready-mix concrete industry in the upper Midwest. Our reputation is reflected in the structures we’ve helped create and our long-held and long-practiced commitment to our core values. Here's your opportunity to join an amazing family-owned business that has been around for nearly 100 years! What You'll Do: The Credit and Collections Analyst is responsible for assessing customer creditworthiness and extending lines of credit, managing accounts receivable risk, and executing effective collection strategies to ensure timely payment. This role partners closely with Sales, Shared Services, and Customer Service to minimize credit exposure, resolve billing discrepancies, and maintain strong customer relationships while meeting company cash‑flow objectives and other management directives. Essential Duties and Responsibilities: Collections Proactively manage a portfolio of accounts to ensure timely collection of receivables. Investigate and resolve past‑due balances, short payments, and disputed invoices. Communicate professionally with customers via phone, email, and written correspondence. Negotiate payment plans when necessary while adhering to company policies. Document all collection activities in the ERP system. Credit Management Review and analyze new and existing customer credit applications. Perform credit risk assessments, scoring, and analysis. Recommend and establish appropriate credit limits and payment terms, per company policy. Monitor customer credit exposure and escalate high‑risk accounts. Internal Collaboration & Compliance Partner with Sales to communicate and evaluate credit risks for all customers. Provide insights to leadership regarding customer risks and collection trends. Ensure compliance with internal credit policy and external regulations. Participate in process improvement initiatives to reduce DSO and bad‑debt exposure. Communicate professionally and effectively to foster relationships and collaboration to achieve positive results. Add and maintain customer records and documentation in ERP and linked customer database systems. Qualifications and Requirements: 5+ years of experience in credit, collections, or accounts receivable required. Bachelor’s degree in Finance, Accounting, Business, or related field—or equivalent experience required. Previous credit and collections experience in the construction industry preferred. Knowledge of lien laws, credit compliance, and UCC filings preferred. Intermediate knowledge of Microsoft Excel preferred. Experience with NetSuite preferred. Experience with Experian or Creditsafe preferred. Experience with Microsoft Teams preferred. Strong analytical and problem‑solving skills preferred. Excellent communication and interpersonal skills to develop and maintain positive working relationships with internal and external customers preferred. High attention to detail and strong organizational skills preferred. Proficiency in Microsoft Office applications preferred. Pay Range: $60,000-$70,000 annually Benefits Medical Insurance Dental Insurance Life Insurance Retirement Plans Paid Time Off Wellness Program Education Assistance Employee Assistance Program Closing If you are interested in becoming part of our team, please apply online today. We are proud to be an Equal Opportunity Employer. We recognize that a diverse workforce is essential and strongly encourage qualified women, minorities, individuals with disabilities and veterans to apply. Join us in building a diverse and talented workforce that reflects the communities we serve.