Credit and Collections Analyst

Job description

JOB DESCRIPTION: Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing, which provides important information for the treatment and management of diseases and other conditions. The Credit & Collections Analyst – Alere Toxicology Services is responsible for managing a complex, aged, and manually maintained accounts receivable portfolio, with a primary focus on credit memo utilization, account reconciliation, and legacy balance cleanup. This role requires a high level of ownership, analytical judgment, and independent problem-solving, operating in an environment with limited automation and requiring reconstruction of accurate account positions. ESSENTIAL DUTIES AND RESPONSIBILITIES – (KEY ACTIVITIES) Manage a portfolio of accounts with a focus on aged and complex AR balances Analyze and apply credit memos against outstanding invoices to reduce aging and clear balances Perform account-level reconciliations to validate true customer balance positions Investigate legacy balances and determine appropriate action: offset (credit vs invoice), collect, escalate or recommend write-off Develop segmented resolution strategies (not one-size-fits-all collections) Own reduction of historical AR backlog through structured cleanup approaches Execute targeted collections on valid and supported balances only Identify and resolve discrepancies such as: unmatched credits, invalid invoices, misaligned account balances Partner with Billing, Operations, and Cash Application to resolve root cause issues Ensure alignment between account status (open, closed, inactive) and financial balances Use Excel and available data to track progress and identify aging drivers and trends Document findings, actions taken, and resolution status clearly Escalate systemic issues impacting AR accuracy and financial reporting Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA) Other duties as assigned. EDUCATION/EXPERIENCE EDUCATION: Completed at least 4 years in College or with an associate's or Bachelor’s Degree related in Business, Finance or accounting courses. 3–5+ years of experience, with demonstrated exposure to: aged or legacy AR portfolios account reconciliation or cleanup initiatives manual or low-automation environments SKILLS AND ABILITIES: Strong analytical and account reconciliation skills Advanced Excel proficiency (pivot tables, lookups, data analysis) Ability to work independently in unstructured environments Strong problem-solving and critical thinking capability Ability to distinguish between collectible vs non-collectible balances Results-driven with strong ownership mindset Confident communicator, able to challenge discrepancies and drive resolution High attention to detail with ability to manage high-volume workloads Strong cross-functional collaboration skills Persistent and accountable — drives issues through full resolution KNOWLEDGE: Understanding of end‑to‑end Order‑to‑Cash processes. Knowledge of credit memo and invoice lifecycle Experience in healthcare or diagnostics environment (preferred) Familiarity with HIPAA , data integrity and financial controls. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Accounts Payable & Receivables, Credit & Collection, & Payroll DIVISION: TOX ARDx Toxicology LOCATION: Philippines > Taguig City : Five/Neo Building ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)