Credit and Collections Specialist

Job description

We exist to create positive change for people and the planet. Join us and make a difference too! Credit and Collections Specialist (Polish Speaker) Milton Keynes - Hybrid About the role The Credit & Collections Specialist is responsible for end-to-end credit and collections activities across an assigned portfolio of client accounts, driving cash collection performance, reducing overdue debt, and supporting effective credit controls to improve working capital outcomes in line with Global RWC, Global DSO objectives, and agreed KPIs. Reporting to the EMEA Credit and Collections Manager the role works closely with Sales, Billing, Operations, Customer Service, Cash Application, Master Data and other OTC stakeholders to resolve queries, remove barriers to cash collection, and ensure compliance with policy and regulatory requirements. The successful candidate will contribute to month-end and year-end activities, support continuous improvement initiatives, and help embed global standards and ways of working across the OTC function. Essential requirements include experience in credit and collections, strong stakeholder management and collaboration skills, the ability to resolve customer queries and disputes efficiently, and fluency in Polish. This is a permanent, full-time role based in the Milton Keynes office on a hybrid working basis. Responsibilities: Manage end-to-end credit and collections activities for an assigned portfolio, ensuring timely customer follow-up, cash collection, and reduction of overdue debt. Build and maintain effective customer relationships through telephone and written contact, securing payment commitments and resolving barriers to payment. Deliver agreed KPIs and targets, including cash collection, aged debt reduction, dispute resolution, productivity, and Global RWC and Global DSO objectives. Support credit risk management by conducting credit checks, monitoring customer exposure and payment behaviour, and ensuring adherence to credit policies and controls. Investigate, manage, and resolve customer disputes and queries, partnering with Billing, Operations, Customer Service, and other stakeholders to address root causes and prevent recurrence. Maintain accurate ledgers, customer records, and audit-ready documentation, supporting cash allocation, reconciliations, forecasting, month-end/year-end processes, and reporting requirements. Collaborate across OTC and the wider business to support service continuity, continuous improvement initiatives, and the adoption of global standards, processes, and governance. Ensure compliance with internal policies, regulatory requirements, documentation standards, and audit controls while contributing to wider Finance Business Services objectives. Language requirements: Business English and Polish To be successful in the role, you will have: Minimum 3 years’ experience in Credit & Collections/Credit Control, with direct responsibility for collections and credit management activities. Fluent in English and Polish, with strong written and verbal communication skills and the ability to build effective relationships with customers and stakeholders. Proven track record of delivering KPIs, achieving collection targets, reducing overdue debt, and driving process or performance improvements. Experience working with multiple currencies and global customer portfolios, with an understanding of international collections processes. Strong systems and analytical skills, including Excel (pivot tables and formulas), MS Office, and the ability to use and learn financial systems such as SAP. Good understanding of contract-to-collection processes, including customer invoicing requirements, invoice portals, and associated compliance considerations. Strong organisational skills with the ability to prioritise workloads, manage competing deadlines, and maintain accuracy under pressure. GCSEs (or equivalent) in Mathematics and English as a minimum. Grow your career and expand your skills and knowledge. At BSI, we offer opportunities to work across industries and across the globe. You’ll benefit from the different perspectives and experiences of your international colleagues, as well as ongoing training and development. We offer flexible working, as well as 27 days’ annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle. The guide salary for this role ranges from £28,050 to £33,000 per year. Your actual pay will be based on factors including your experience and expertise. We’re building an organisation that meets the challenges of tomorrow. Want to grow with us? We exist to have a positive impact. Our people influence international thinking and action on important issues. Our 86,000 customers are based in 193 countries across the globe. Now we’re taking on society’s biggest challenges. We’re developing standards and guidelines that will help our customers get to net zero, and we’re defining the way new technologies such as AI impact all our lives. We’re focused on our future – and we’re looking for people who want to grow with us as we take on the challenges of tomorrow. At BSI, you’ll find a workplace where everyone can flourish and thrive, where innovation is encouraged and where learning is part of your everyday. You’ll contribute to work that shapes industries and enhances lives – and you’ll take pride in what you do. We’re looking for passionate people who want to make a difference in a purpose-led organisation. If that sounds like you, apply now. Together, we can help create a better society and a more sustainable world. D&I Policy The world needs fresh thinking and new perspectives to tackle its biggest challenges. It’s why, at BSI, we’re committed to creating a collaborative environment where everyone can contribute. Whatever your background, experience or outlook, here you can be your best self and do your best work. If you have a disability or a health condition, please let us know if you need any reasonable adjustments to the recruitment process. About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments. Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs. Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world. BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.