Credit & Collection Specialist, EMEA

Job description

**Who We Are:** At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success: • Runner First - We act in the best interest of the runner • Word is Bond - We do what we say we’ll do • Champion Heart - We give our all in everything we do • There is no “I” in Run - We stay generous with our humanity • Keep Moving - We find ways to move every day, because joy is kinetic! We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there. **Your Job**: As a Credit and Collections Specialist at Brooks, you will be a member of our high-performing Finance team. We are looking for a credit control and collection professional to perform invoice collection and customer risk processes for Brooks in the EMEA (Europe, Middle East, & Africa) region. A motivated and inspirational professional with the ability to support the business and implement credit controls. In this role you will manage credit control and collections for one or two regions. You will contribute to the success and growth of the company through "Simply the Best" customer service at all times. You will further professionalize and optimize credit control and collection through continuous review and monitoring of credit risk and its related processes based on business developments. You will support continuous improvement to our accounting support to the business including the credit process. ### Your Responsibilities: - Daily monitoring of accounts on credit hold. - Working with and managing Buying Group/Associations and member accounts. - Provide credit reporting to management in EMEA. - Contact customers regarding past due balances. - Manage, process and coordinate Credit Invoicing related to Contra-Revenue. - Process new credit applications and approve new accounts. Determine credit worthiness of customers through credit investigation as outlined in the company’s credit policy. - Manage daily banking activities, including downloading and processing bank statements, applying and allocating cash receipts, and investigating unidentified payments. - Frequent reconciliation of accounts receivable activities, resolving discrepancies, unmatched cash or disputed balances. - Follow up on bad debt issues. - Implement process improvements to increase efficiencies. - Closely align with Accounting & Control to ensure accuracy and timeliness of cut-off, receivable valuation and related accounts receivable scheduled reports. - Assist in ad hoc tasks as required by management and cross-functional teams. - Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies. - Communicate with co-workers, management, clients, and others in a courteous and professional manner. - Demonstrate team spirit skills including flexibility, adaptability, easy-going approach, open to new ideas, collaboration, and a hands-on job approach in a fast-paced environment. ### Qualifications: - Fluent business English is required. Dutch language skills are highly valued, and proficiency in other European languages, particularly Spanish or German, is an advantage - 2+ years of experience in international (EMEA) credit control and collection within a mid-sized organization (sporting goods/apparel/footwear experience is a plus) - Mbo degree in Finance, Accounting, Controlling or related business field - Solid understanding of financial accounting to perform credit risk analysis - Excellent customer service skills, capable of resourceful problem solving, while remaining customer focused - Highly motivated, focused, and goal oriented - Ability to use good judgment in making credit decisions - Affinity with ERP systems (preferably Infor M3) and advanced proficiency with Microsoft Office applications - A strong individual contributor with the ability to work independently with minimal supervision, but also the ability to work and collaborate as part of a team, and work under pressure in a dynamic environment - Familiarity with Adyen or similar payment platforms is an advantage - Strong organizational skills and the ability to manage multiple tasks simultaneously - Excellent analytical skills with strong attention to detail in planning, organization and execution of tasks, while still seeing the bigger picture and understanding how all of the pieces fit together and affect one another - Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company - Demonstration of innovation and initiative – always looking to improving our processes while also displaying a willingness to dive into details and help out wherever necessary - Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots” - Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication - Fluency in Dutch is a desirable asset but not a prerequisite for this position - Embraces and lives the Brooks values!