Credit & Collection, Sr Specialist - Korean Bilingual

Job description

JOB DESCRIPTION: About Abbott At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings you a variety of expert view points on new innovations, insights, and impacts that are shaping the future of diagnostics. Abbott Rapid Diagnostics (ARDx) is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. Description The position of Credit and Collections Specialist is within CFS Manila team located at 11/F Five Neo Bldg. BGC Taguig City. This role is responsible for managing accounts receivable for the Korea market, ensuring timely collections, mitigating credit risk, and driving process improvements. The Senior Specialist leads complex account management, supports strategic decision-making, and partners closely with internal and external stakeholders to optimize cash flow and reduce Days Sales Outstanding (DSO). This job description will be reviewed periodically and is subject to change by management. RESPONSIBILITIES: Prepare and send customer communications including Statements of Account (SOA), refund notifications, and other collection-related correspondence. Lead execution of monthly and ad-hoc dunning processes, ensuring accuracy, timeliness, and effectiveness. Perform outbound collection calls and manage escalations for complex or high-risk accounts. Manage a portfolio of accounts, applying advanced collection strategies and driving resolution of aged receivables. Drive reduction of DSO, overdue balances (especially >90 days), and unapplied cash, while improving aging metrics. Ensure compliance with professional, ethical, and legal collection practices, including Korea-specific regulations. Perform daily credit order review and release, evaluating risk exposure and ensuring alignment with credit policies. Partner with Credit Analysts on credit limit reviews, payment term changes, and risk mitigation strategies. Act as a key point of contact for Sales/Commercial teams, providing insights and recommendations on customer accounts. Liaise with Local Finance (Korea) to coordinate collateral, guarantees, and other credit risk support requirements. Handle and resolve complex disputes, deductions, and discrepancies, performing root cause analysis and preventive actions. Review and approve account adjustments, refunds, and write-offs in line with authority levels. Maintain accurate and comprehensive documentation of collection activities and account status. Build and sustain strong relationships with key customers and stakeholders to facilitate timely resolution and collections. Analyze customer payment behavior and proactively recommend actions to mitigate risk and improve cash flow. Support achievement of collection targets, KPIs, and continuous DSO improvement initiatives. Identify and drive process improvements and standardization within Credit & Collections operations. Collaborate with cross-functional teams (Billing, Customer Service, Sales, Finance) to enhance end-to-end O2C processes. Support audits, reporting requirements, and ensure compliance with internal controls and SOX policies. Provide guidance and informal mentoring to junior team members, as needed. Provide backup support for other O2C activities. Perform other duties as assigned to support the broader Credit & Collections function. BASIC QUALIFICATIONS | EDUCATION: Degree holder in the field of accounting, finance, or have relevant experience is required. Proficiency in MS Office Applications – Outlook, Excel, PowerPoint and Word. Minimum 4–7 years of experience in Credit & Collections, Accounts Receivable, or Order-to-Cash processes. Fluency in Korean (spoken and written) and English is required to support Korea-based customers and stakeholders. PREFERRED QUALIFICATIONS: Previous experience in working with ERP, preferably SAP FI module. Proven experience handling the Korea market and coordinating with local finance teams. Strong background in credit risk assessment, dispute resolution, and collections strategy. Background in process improvement or transformation initiatives is an advantage Experience working experience in shared services, BPO or global company is a plus COMPETENCIES: Advanced understanding of end-to-end Order-to-Cash (O2C) processes Strong analytical skills in AR aging, DSO, and collections performance Ability to manage complex stakeholder relationships and influence decisions Strong negotiation, communication, and escalation management skills Proven ability to balance customer relationship management and risk control Proactive and results-driven with focus on meeting KPIs and improving cash flow Strong problem-solving skills with ability to handle complex disputes and root cause analysis High level of accountability, ownership, and attention to detail Ability to work in a fast-paced, multinational environment Team-oriented with capability to mentor and support junior team members Adaptable to changing priorities with a continuous improvement mindset Positive, proactive attitude with strong initiative and “can-do” mindset An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Accounts Payable & Receivables, Credit & Collection, & Payroll DIVISION: IFO International Finance LOCATION: Philippines > Taguig City : Five/Neo Building ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)