Credit & Collections Specialist

Job description

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets. Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our *Rooted in Good* initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis. **Title:** Credit & Collections Specialist **Location:** Scottsdale, Arizona **Job Type:** Full-Time, Non-Exempt **About the Role:**The Credit and Collections Specialist will have responsibility for minimizing the B2B customer past due accounts receivable. Consistently achieve or exceed high volume customer contact goals via assigned communication channels. Collect past due amounts and coordinate payment agreements with customers. Act with a high sense of urgency and prioritize work based on the direction of the Credit and Collections Supervisor. Assignments may be in the form of overall goals/expected results, specific contact goals, or specific customer aging balance reduction priorities established by management. What You’ll Do: • Effectively utilize and manage customer portals and other communication methods • Work with a high sense of urgency to maintain customer touch points and past due goals within company standards. • Interact with customers daily, from initial contact to closure, following up on commitments and maintaining a record of all contacts. • Alert the appropriate internal stakeholders to collection escalations. • Recommend credit holds and write-offs. • Coordinate collection strategy and customer communication with field personnel. • Continuously seek to improve payment processing solutions for varying customer payment types, including ACH and accompanying remittance formats and payment cards. • Analyze and manipulate data and spreadsheets to reconcile issues and to aid in external and internal collaboration. • Ad hoc requests What You’ll Bring: • Bachelor's Degree preferred • Minimum of two years' experience, A/R credit and collection • Possesses superior communication, analytical, and organizational skills • Exhibits goal-oriented behaviors and time management principles • Exudes a customer-focused attitude while being firm on the collections efforts • Applies extensive attention to detail to all tasks • Toggles between projects and responsibilities with ease • Works well in a team environment • Demonstrates proficiency in Microsoft Office programs **What We Offer:** - Career Growth Opportunities - Competitive Pay and Benefits - Generous PTO and Parental Leave - 401(K) Retirement Plan - Life/ Disability Insurance - Community Involvement - Referral Bonuses and Product Discounts *Benefits vary by state, role type, and eligibility.* **Follow us on Social Media:** Instagram: [@curaleaf.usa](https://www.instagram.com/curaleaf.usa/) Twitter: [@Curaleaf_Inc](https://x.com/curaleaf_inc) LinkedIn: [Curaleaf LinkedIn](https://www.linkedin.com/company/curaleaf/mycompany/) Curaleaf Holdings, Inc. (TSX: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company, and its brands, including Curaleaf, Select, Grassroots, Find, and Anthem provide industry-leading service, product selection and accessibility across the medical and adult-use markets. Curaleaf International is powered by a strong presence in all stages of the supply chain. Its unique distribution network throughout Europe, Canada and Australasia brings together pioneering science and research with cutting-edge cultivation, extraction and production. [Home | Curaleaf | Cannabis with Confidence](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcuraleaf.com%2F&data=05%7C02%7CAna.Ruiz-Riquer%40curaleaf.com%7Ca66c82baa6e44331934d08dcb2291009%7C24611620a8ee4b1a973bd8960883fa48%7C0%7C0%7C638581136656718627%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=N0lv2NXutTnrIrmGCp9ZiXjkh6QVY1WaLJaJqRN0BzU%3D&reserved=0) **Our Vision:** To be the world's leading cannabis company by consistently delivering superior products and services and driving the global acceptance of cannabis. **Our Values:** - Lead and Inspire. - Commit to Win. - ONE Curaleaf. - Driven to Deliver Excellence. Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Individuals adversely impacted by the war on drugs are encouraged to apply. *Current Curaleaf employees should apply for open positions through our Internal Job Board, which can be accessed via the link on The Leaf.* **\*\*\*Please note that U.S. immigration rules and regulations are governed by federal law; not state law. Although Curaleaf operates in states that have legalized and decriminalized marijuana, it is still considered a controlled substance under federal regulations and thus illegal under federal law. For this reason, unless and until federal law changes, Curaleaf is prohibited from offering sponsorship for any non-immigrant or immigrant visas.** **\*\*\*Please also note that while candidates who are Lawful Permanent Residents (such as those with Green Cards) are eligible for employment with, and are hired by Curaleaf, working for a company engaged in a business that grows and sells a product that is illegal under federal law might compromise the candidate’s immigration status. Before a Lawful Permanent Resident accepts an offer of employment, Curaleaf recommends that the candidate seek the advice of an immigration lawyer.**