Credit Control Clerk

Job description

We are seeking a motivated, detail-oriented Credit Control Clerk to join our international finance team. In this role, you will be responsible for the day-to-day collection of outstanding invoices, managing student and agency accounts, and ensuring timely payments. Reporting directly to the Senior Credit Control Clerk, you will play a key role in maintaining a healthy cash flow for our global operations. Key Responsibilities Debt Collection & Communication Contact international customers (students, parents and partner agencies) via phone and email to secure timely payments. Issue automated and manual payment reminders according to company credit policy schedules. Manage incoming queries regarding invoices, payment methods and account balances, resolving them or escalating them as needed. Maintain accurate notes and records of all collection activities and customer communications within the system. Account Administration & Reconciliations Allocate incoming payments (wire transfers, credit cards, international platforms) to the correct customer accounts daily. Perform regular bank reconciliations and clear unallocated cash in multiple currencies (GBP, USD, EUR, CHF, CAD). Identify and flag billing discrepancies or disputed invoices to Sales and Operations teams for quick resolution. Process credit notes and refunds in compliance with company policies and student visa regulations. Reporting & Team Collaboration Monitor and review aging debt reports to identify overdue accounts that require immediate action. Support the Senior Clerk and Team Leader with administrative tasks during month-end closing procedures. Experience & Education 1-2 years of experience in Credit Control, Accounts Receivable or a high-volume Customer Service/Finance environment. Experience in international environments, education, tourism or hospitality is a plus. Educational background in Finance, Accounting, Business or equivalent practical experience. Technical Skills Language skills: Full professional fluency in English is mandatory. Proficiency in any other language (French, German, Italian) is highly advantageous. Comfortable using ERP systems and billing software. Intermediate knowledge of Microsoft Excel (sorting data, basic formulas). High attention to detail with numbers, formulas and multi-currency transactions. Soft Skills Excellent communication skills, with a polite, professional, yet assertive telephone manner. Strong organizational skills to manage a high volume of emails and collection accounts efficiently. Resilience and patience when dealing with difficult payment conversations or cultural differences. This role is with KLG, a global leader in international education. KLG is now owned by Inspirit Capital and continues to deliver world-class educational experiences through its international network of schools and university partners. Kaplan Languages Group (KLG) is a world-class language education platform operating over 20 schools across 8 countries. We deliver premium academic, professional, and language travel programmes to students from over 140 countries. At KLG, we combine education with financial excellence to support our international growth.