Credit Control Team Lead

Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence. The Credit Control Team Lead will sit within the Cape Town Finance Centre of Excellence and report to the Finance Manager – Centre of Excellence. The role is responsible for leading the Credit Control team, managing global debtor balances and ensuring outstanding receivables are collected promptly and professionally. This is a key operational leadership role responsible for reducing overdue debt, improving cash collection, ensuring debtor reporting is accurate and actionable, and supporting the business in resolving customer or commercial issues that delay payment. The role will work closely with Sales, Finance and clients to ensure cash collection activity is coordinated, professional and commercially aware. The successful candidate will combine strong people leadership, excellent communication skills, resilience and a proactive approach to debtor management. They will play a key role in strengthening credit control processes, improving cash flow, reducing debtor days and supporting the wider business in achieving its cash collection goals. Key AccountabilitiesTeam leadership and operational management Lead, manage and develop the Credit Control team, ensuring clear priorities, ownership and accountability. Promote a collaborative, customer-focused and control-conscious culture within the Finance Centre of Excellence. Ensure credit control procedures are documented, standardised and consistently followed. Build strong relationships with internal stakeholders, including Sales, Finance, Business Systems and senior management. Credit control, cash collection and debtor management Lead the Credit Control team in managing global debtor balances and ensuring timely collection of outstanding receivables. Monitor overdue debt, debtor days and aged debt trends, ensuring risks are clearly identified, reported and acted upon. Review aged debt reports and ensure appropriate follow-up actions are agreed, tracked and completed. Ensure the team maintains strong customer relationships while proactively chasing overdue balances. Oversee the investigation and resolution of billing, purchase order, procurement platform and payment queries that may delay cash collection. Work with Sales teams to support cash collection, particularly where customer relationship management or commercial input is required. Escalate high-risk accounts, long-outstanding debts or potential bad debts in a timely manner. Manage relationships with third-party collection agencies where required. Customer support and issue resolution Support the resolution of customer queries that prevent or delay payment, including purchase order, procurement platform, billing and documentation issues. Work with internal teams to resolve barriers to cash collection quickly and sustainably. Ensure customer communications are professional, timely and aligned with business priorities. Identify recurring customer or process issues and work with stakeholders to implement sustainable solutions. Reporting, controls and process improvement Own debtor reporting, ensuring information is accurate, insightful and delivered to agreed deadlines. Provide regular reporting on aged debt, cash collection performance, debtor days, billing issues, credit balances, bad debt risk and key actions. Ensure credit control and cash collection activities operate within a strong internal control framework. Support audit requests by ensuring records, approvals, reconciliations and supporting documentation are complete and audit-ready. Work with Finance and Business Systems teams to improve the use of systems, workflows and automation across credit control and debtor reporting. Identify opportunities to standardise, simplify and improve processes across regions and teams. Support finance transformation initiatives and system changes, ensuring the team is trained and processes remain controlled. RequirementsProven experience in credit control, accounts receivable, cash collection, debtor management or similar finance operations roles. Experience supervising or leading team members, with the ability to coach, develop and motivate others. Excellent understanding of credit control, aged debt reporting, debtor management, cash collection and dispute resolution processes. Experience working in a multi-entity, multi-currency or international finance environment is desirable. Strong commercial awareness and ability to work effectively with Sales teams. Excellent attention to detail, with the ability to review and manage high volumes of debtor data accurately. Strong organisational and prioritisation skills, with the ability to manage competing deadlines. Confident communicator with the ability to influence stakeholders and manage challenging customer conversations professionally. Experience using Microsoft Dynamics 365, Salesforce, Zuora or similar ERP, CRM or billing systems is desirable. Intermediate to advanced Excel skills, with the ability to analyse debtor, cash collection and aged debt data. Experience with customer procurement platforms such as Ariba, Coupa, Jaggaer or similar platforms is desirable. Good understanding of financial controls, reconciliations, audit requirements and month-end close processes. Proactive, collaborative and comfortable identifying and implementing process improvements. BenefitsCommercially aware and business-oriented  Strong communicator with a customer-focused approach  Resilient and confident in managing challenging conversations  Able to balance competing priorities in a fast-paced environment  Generous salary PensionHolidays plus bank holidays 40 hours personal development Work from anywhere in the world, up to 15 days a year Flexi working hours #LI-HYBRID#LI-AO1Our values We act with integrity We are curious about the world We are stronger together We seek to empower We find strength in diversity International: not only do we have a very multinational workforce in each office but we are all dealing with our 16 offices worldwide on a daily basis. With 16 offices globally there are regular opportunities for international transfer. Hardworking but sociable: our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of sports and other groups to be involved with. Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities. Excellent benefits: we offer highly competitive salaries, healthcare insurance, food vouchers, saving fund, plus generous holiday allowances and in many offices a Core Hours policy allowing flexible start and finish times to each day. Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent. Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.

The Credit Control Team Lead will sit within the Cape Town Finance Centre of Excellence and report to the Finance Manager – Centre of Excellence. The role is responsible for leading the Credit Control team, managing global debtor balances and ensuring outstanding receivables are collected promptly and professionally.

This is a key operational leadership role responsible for reducing overdue debt, improving cash collection, ensuring debtor reporting is accurate and actionable, and supporting the business in resolving customer or commercial issues that delay payment. The role will work closely with Sales, Finance and clients to ensure cash collection activity is coordinated, professional and commercially aware.

The successful candidate will combine strong people leadership, excellent communication skills, resilience and a proactive approach to debtor management. They will play a key role in strengthening credit control processes, improving cash flow, reducing debtor days and supporting the wider business in achieving its cash collection goals.

Key Accountabilities

Team leadership and operational management

• Lead, manage and develop the Credit Control team, ensuring clear priorities, ownership and accountability.

• Promote a collaborative, customer-focused and control-conscious culture within the Finance Centre of Excellence.

• Ensure credit control procedures are documented, standardised and consistently followed.

• Build strong relationships with internal stakeholders, including Sales, Finance, Business Systems and senior management.

Credit control, cash collection and debtor management

• Lead the Credit Control team in managing global debtor balances and ensuring timely collection of outstanding receivables.

• Monitor overdue debt, debtor days and aged debt trends, ensuring risks are clearly identified, reported and acted upon.

• Review aged debt reports and ensure appropriate follow-up actions are agreed, tracked and completed.

• Ensure the team maintains strong customer relationships while proactively chasing overdue balances.

• Oversee the investigation and resolution of billing, purchase order, procurement platform and payment queries that may delay cash collection.

• Work with Sales teams to support cash collection, particularly where customer relationship management or commercial input is required.

• Escalate high-risk accounts, long-outstanding debts or potential bad debts in a timely manner.

• Manage relationships with third-party collection agencies where required.

Customer support and issue resolution

• Support the resolution of customer queries that prevent or delay payment, including purchase order, procurement platform, billing and documentation issues.

• Work with internal teams to resolve barriers to cash collection quickly and sustainably.

• Ensure customer communications are professional, timely and aligned with business priorities.

• Identify recurring customer or process issues and work with stakeholders to implement sustainable solutions.

Reporting, controls and process improvement

• Own debtor reporting, ensuring information is accurate, insightful and delivered to agreed deadlines.

• Provide regular reporting on aged debt, cash collection performance, debtor days, billing issues, credit balances, bad debt risk and key actions.

• Ensure credit control and cash collection activities operate within a strong internal control framework.

• Support audit requests by ensuring records, approvals, reconciliations and supporting documentation are complete and audit-ready.

• Work with Finance and Business Systems teams to improve the use of systems, workflows and automation across credit control and debtor reporting.

• Identify opportunities to standardise, simplify and improve processes across regions and teams.

• Support finance transformation initiatives and system changes, ensuring the team is trained and processes remain controlled.

Requirements

• Proven experience in credit control, accounts receivable, cash collection, debtor management or similar finance operations roles.

• Experience supervising or leading team members, with the ability to coach, develop and motivate others.

• Excellent understanding of credit control, aged debt reporting, debtor management, cash collection and dispute resolution processes.

• Experience working in a multi-entity, multi-currency or international finance environment is desirable.

• Strong commercial awareness and ability to work effectively with Sales teams.

• Excellent attention to detail, with the ability to review and manage high volumes of debtor data accurately.

• Strong organisational and prioritisation skills, with the ability to manage competing deadlines.

• Confident communicator with the ability to influence stakeholders and manage challenging customer conversations professionally.

• Experience using Microsoft Dynamics 365, Salesforce, Zuora or similar ERP, CRM or billing systems is desirable.

• Intermediate to advanced Excel skills, with the ability to analyse debtor, cash collection and aged debt data.

• Experience with customer procurement platforms such as Ariba, Coupa, Jaggaer or similar platforms is desirable.

• Good understanding of financial controls, reconciliations, audit requirements and month-end close processes.

• Proactive, collaborative and comfortable identifying and implementing process improvements.

Benefits

• Commercially aware and business-oriented 

• Strong communicator with a customer-focused approach 

• Resilient and confident in managing challenging conversations 

• Able to balance competing priorities in a fast-paced environment 

• Generous salary
• Pension
• Holidays plus bank holidays
• 40 hours personal development
• Work from anywhere in the world, up to 15 days a year
• Flexi working hours

#LI-HYBRID

#LI-AO1

Our values

• We act with integrity

• We are curious about the world

• We are stronger together

• We seek to empower

• We find strength in diversity
  
  

International: not only do we have a very multinational workforce in each office but we are all dealing with our 16 offices worldwide on a daily basis. With 16 offices globally there are regular opportunities for international transfer.

Hardworking but sociable: our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of sports and other groups to be involved with.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Excellent benefits: we offer highly competitive salaries, healthcare insurance, food vouchers, saving fund, plus generous holiday allowances and in many offices a Core Hours policy allowing flexible start and finish times to each day.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

Euromonitor International is a global market research company providing strategic intelligence on industries, companies, economies and consumers around the world. Comprehensive international coverage and insights across consumer goods, business-to-business and service industries make our research an essential resource for businesses of all sizes. Bridging methodologies based on data science and on-the-ground research, we distill strategic and tactical data through flexible solutions, giving real-world context for business decisions.Euromonitor acts as a trusted partner, providing actionable solutions to support decisions on how, where and when to grow your business. Our independent view of the business environment, competitive landscape and industry growth drivers help validate strategic priorities, redirect assumptions and uncover new opportunities.Our on-the-ground research analysts around the world leverage their knowledge of the local market, fluency in the local language and access to the best research sources.Our values We act with integrity We are curious about the world We are stronger together We seek to empower We find strength in diversity

Euromonitor International is a global market research company providing strategic intelligence on industries, companies, economies and consumers around the world. Comprehensive international coverage and insights across consumer goods, business-to-business and service industries make our research an essential resource for businesses of all sizes. Bridging methodologies based on data science and on-the-ground research, we distill strategic and tactical data through flexible solutions, giving real-world context for business decisions.

Euromonitor acts as a trusted partner, providing actionable solutions to support decisions on how, where and when to grow your business. Our independent view of the business environment, competitive landscape and industry growth drivers help validate strategic priorities, redirect assumptions and uncover new opportunities.

Our on-the-ground research analysts around the world leverage their knowledge of the local market, fluency in the local language and access to the best research sources.

Our values

• We act with integrity
• We are curious about the world
• We are stronger together
• We seek to empower
• We find strength in diversity