Credit Controller (12-Month FTC)

Location: Warrington, England, United Kingdom Job ID: 90755 Quality of urban life Join Rubax Lifts Limited, one of the UK’s largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, 365 days a year, we’re dedicated to delivering exceptional service and building lasting relationships with our customers. At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions. Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction. Be part of a company that supports innovation, prioritises quality, and puts its customers at the heart of everything we do. Join us as a Credit Controller (12-Month FTC) We are currently recruiting for a Credit Controller to join our team in Warrington on an 12-Month Fixed Term Contract. Reporting to the Credit Control Team Leader and working as part of the Order to Cash Team, you will play a key role in delivering the company's working capital targets and supporting long-term cash collection initiatives. This position requires proactive engagement with internal departments and direct interaction with customers to ensure the timely collection of outstanding invoices. Your main responsibilities In this role, you'll be responsible for: Maintain a strong credit control system and ensure compliance with company financial policies and procedures Monitor debtor balances and support the reduction of debtor days Manage customer accounts and drive timely payment collection Develop and maintain strong relationships with customers and internal stakeholders Regularly report outstanding debt issues and potential debtor risks to management Work closely with Sales and Customer Service teams to resolve customer queries Ensure overdue debts are collected in accordance with agreed targets Initiate appropriate recovery actions to achieve satisfactory debt resolution Lead cash collection review calls with Operational Leaders and Operational Administrators, ensuring actions are clearly understood and completed Provide ongoing assessments of recurring slow or non-paying customers to support operational service decisions Take ownership of collection performance and implement corrective actions where standards are not me Manage complex disputes and escalate high-level issues to the Credit Control Team Leader when required Work alongside Treasury to achieve nil unallocated cash Prepare bad debt write-off recommendations supported by documented collection activity and present findings to management. Establish, document, and maintain Standard Operating Procedures (SOPs) to support an effective and efficient credit control function What you bring Essential Strong verbal and written communication skills Confidence handling customer collection calls and payment discussions Minimum of 3 years' experience as a Credit Controller Strong customer account management and debt collection experience Ability to manage and resolve payment disputes Proficiency in Microsoft Office 365, including: Excel Outlook Desirable Experience managing third-party debt recovery agencies SAP experience Power BI experience Experience within the engineering industry Construction, services, or related industry background What’s in it for you? When you join Ruabx, you'll be rewarded with a competitive package designed to support your wellbeing, career development and work-life balance, including: Competitive salary with a discretionary annual bonus Company car or allowance (for eligible roles) 25 days’ holiday plus bank holidays Pension scheme with 5% company contribution Comprehensive life assurance Private medical cover with a trusted provider, plus 24/7 virtual GP access Free eye tests and eyewear discounts Your Career Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. Are you ready to embark on a new journey? Join #TeamRubax! Discover more on . At Rubax we value inclusion and diversity and practise equity to create equal opportunities for all and we endeavour to ensure that all qualified applicants will receive consideration for employment. Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.