Credit Controller

Job description

CREDIT CONTROLLER OUR MISSION To become the car-changing destination of choice. By combining technology, media and deep automotive expertise, we've turned how people buy, sell, advertise and lease cars on its head. What started as a simple reviews site is now one of the largest online car-changing destinations in Europe. Last year alone we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia - creators of AutoExpress and Evo magazines - doubling our audience overnight. Together we now have one of the biggest YouTube https://www.youtube.com/carwow channels in the world with almost 10m subscribers and over 1.1 billion annual views, while we sell 1.2 million print copies of our magazines and have an annual web content reach over 350million. And we’re a long way from done! FINANCE @ CARWOW The finance team at Carwow goes far beyond traditional reporting; we are the operational engine that drives commercial scalability across the business. The credit control function you will lead is a talented, multi-regional group managing everything from intricate billing structures to automated dunning cycles. To take this team to the next level, we are not looking for a traditional debt-collection supervisor. We are searching for an operational powerhouse. We value high-level operational management, workflow optimisation, and process-design experience far more than a strict, traditional credit control background. Your success in this role will depend on your ability to untangle complex workflows, drive automation and AI initiatives, master systems like NetSuite and Salesforce, and seamlessly connect our financial operations with the wider commercial business. You will be taking the helm of a team that is eager for structural guidance and clear career progression, making this the perfect opportunity for a leader who excels at building scalable systems and developing people just as much as they excel at protecting the ledger. YOUR MISSION This is an individual-contributor Credit Controller role. You'll take direct, hands-on ownership of a live ledger within one of our core business units, working credit control the way it actually happens inside a fast-moving scale-up: fast cash allocation, sharp dunning cycles, and a bias for fixing the process, not just chasing the invoice. You'll sit within a talented, multi-regional Credit Control team spanning the UK and Portugal, working closely with your Credit Control Lead and peers across our multiple business units. This is a genuinely fast-paced environment: priorities shift, ledgers grow, and the tools we use are evolving constantly as we push automation and AI deeper into the function. If you're looking for a slower, process-heavy corporate credit control role with fixed procedures and limited variety, this isn't it. If you want real ownership of a ledger from day one, plenty of variety, and the chance to shape how a growing team works, we want to hear from you. KEY RESPONSIBILITIES - Own the end-to-end credit control cycle for your assigned ledger, from dunning through to cash allocation and query resolution. - Proactively chase outstanding debt and manage the collections cadence to hit DSO and cash collection targets. - Investigate and resolve customer disputes and billing queries quickly, working directly with commercial stakeholders where needed. - Keep NetSuite and Salesforce records accurate and up to date, and flag data or process issues before they become bigger problems. - Support the rollout of automation and AI tools within credit control, adopting new ways of working as the team's processes evolve. - Work closely with your Credit Control Lead and wider Portugal-based team to share knowledge, cover ledgers during absence, and keep cross-territory ways of working consistent. - Contribute to a fast-changing environment by flagging inefficiencies and suggesting practical fixes, rather than waiting to be told what to improve. KEY REQUIREMENTS - Some experience in credit control, accounts receivable, or a similar collections-focused finance role. - Comfortable working in a fast-paced, constantly changing environment — priorities and processes here shift as we scale, and you'll need to be genuinely energised by that, not just tolerant of it. - A proactive, ownership-driven mindset: you chase things down rather than waiting for them to be chased for you. - Confident communicator, comfortable investigating and resolving disputes directly with customers and internal stakeholders. - Strong attention to detail and comfortable managing a high volume of accounts and cases at once. - Genuinely excited by process improvement and automation — this is not a role for someone who wants to run a fixed, unchanging process. - Start-up or scale-up experience is a strong plus; if your background is entirely in large, slow-moving corporate environments, this role is unlikely to be the right fit. BONUS POINTS - Previous experience working with UK based clients. - Practical, hands-on experience with systems such as NetSuite, Salesforce, Excel or Google Sheets (or a fast willingness to learn them). - Exposure to automation or AI tools used to streamline credit control or finance operations, even in a small or informal way. - Experience working within a business that operates across multiple countries or currencies. - Experience working alongside a small, remote or hybrid finance team and comfortable collaborating cross-border day to day. WHAT’S IN IT FOR YOU - Hybrid working - Competitive salary to fund that dream holiday to Bali - Share options - when we thrive, so do you! - Private Healthcare, for peace of mind - Meal allowance - Monthly coaching sessions with Spill - our mental wellbeing partner - Enhanced holiday package, plus Bank Holidays - 28 days annual leave - 1 day for your wedding - 1 day off when you move house - because moving is hard enough without work! - For your third year anniversary, get 30 days of annual leave per year - For your tenth year anniversary, get 35 days of annual leave per year - Option to buy 3 extra days of holiday per year - Work from abroad for a month - Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies - The latest tech (Macbook or Surface) to power your gif-sending talents - Up to £500/€550 home office allowance for that massage chair you’ve been talking about - Generous learning and development budget to help you master your craft - Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for - Refer a friend, get paid. Repeat for infinite money Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.