Credit Controller

About the Role

As a Credit Controller at Unybrands, you will help establish and stand up a new credit control function. Because this role is being created from the ground up, you’ll be responsible for building processes, setting up workflows, and collaborating with internal stakeholders to implement a practical, repeatable approach to managing customer accounts and improving collections performance.

This position is fully remote and supports the order-to-cash workflow across our global operations. You will partner with teams such as Sales, Customer Service, and Finance to ensure invoices are accurate, disputes are handled efficiently, and overdue balances are reduced through clear communication and consistent follow-up.

In this role, success means not only collecting outstanding amounts, but also creating policies, routines, and reporting that will allow the team to scale collections in a controlled and reliable way.

Main Responsibilities

• Build the credit control function from inception by designing workflows, follow-up cadence, and escalation steps.
• Establish and maintain AR monitoring routines, including account aging review, overdue prioritization, and follow-up planning.
• Partner with Sales, Customer Service, and Finance to understand billing drivers and create a clear path to issue resolution.
• Define a dispute management approach (e.g., how disputes are logged, investigated, owned, and resolved).
• Develop initial credit control policies and recommend improvements as the program matures (e.g., payment terms handling, escalation criteria).
• Contact customers (and/or relevant internal stakeholders, depending on process ownership) to request payment and resolve blockers.
• Support credit decisions by reviewing payment history, account status, and risk indicators—then document the approach as policies evolve.
• Create and maintain documentation of collection activity, customer communications, and case outcomes.
• Set up collections reporting (e.g., AR aging trends, overdue balances, collection outcomes) and communicate insights to stakeholders.
• Identify root causes of delays (billing accuracy, terms, disputes, process gaps) and propose solutions.
• Collaborate with the team to continuously improve processes as data and outcomes emerge.
• Maintain confidentiality of company, partner, and customer information.
• Assist with departmental or company projects as assigned.
• Perform other reasonable duties required by management or leadership.

Qualifications

• Coachable and proactive—comfortable building processes where no prior policies exist.
• Detail-oriented, organized, and goal-oriented with strong follow-up discipline.
• Robust collaboration skills and the ability to influence without formal authority.
• Good verbal and written communication skills (clear, professional, non-confrontational).
• Strong time management and ability to manage competing priorities.
• Basic understanding of finance and accounting concepts related to Accounts Receivable and collections.
• Basic proficiency with Microsoft Excel (e.g., filters, lookups, pivot tables).
• 1–3 years of Credit Control / Accounts Receivable / Collections experience (adjust as needed).
• Experience with ERP and AR/collections tools (e.g., NetSuite) is a plus.
• Customer service experience is a plus, especially where dispute resolution and account follow-up are involved.