Credit Manager

Job description

Key Responsibilities Lead, Manage, and Hold Accountable • Set clear expectations for collections, credit administration, accounts receivable, and cash application; assign ownership and hold team members accountable for timely, accurate, and professional execution. • Ensure the right people are in the right seats and address performance or process issues promptly, consistently, and in accordance with company policy. • Build team capability through hiring, coaching, feedback, training, cross-training, and meaningful development opportunities. Departmental Execution and Results • Own the customer credit lifecycle, including credit reviews, credit limits, payment terms, account holds, releases, exceptions, and periodic reassessment of credit exposure. • Lead collection activity using consistent contact schedules, documented commitments, appropriate escalation, and clear telephone, email, and occasional in-person communication. • Own the entire accounts receivable and cash application process, supporting accurate customer balances, timely posting, prompt resolution of unapplied cash and deductions, and reliable reporting. • Manage and maintain the Credit Policy, collection and cash application SOP’s including setting the expectation and cadence of customer collection and on-hold communications. EOS and Cross Functional Leadership • Maintain actionable scorecards and participate fully in L10 meetings; complete To Dos, own Rocks, and Identify, Discuss, and Solve issues through completion. • Partner with Sales, Customer Service, Finance, and Operations to resolve disputes, enforce approved terms, and balance customer service with responsible credit risk management. • Use aging, payment behavior, disputes, credit exposure, and collection results to identify risk, prioritize work, improve processes, and communicate decisions clearly. Customer and Compliance • Apply Together We Thrive by working with customers toward realistic payment resolutions while recognizing that allowing unsustainable receivable exposure does not serve the customer or Door Controls USA. • Model all Door Controls USA Core Values: communicate commitments and follow-through; make principled credit decisions; improve processes and team capability; and act with urgency to collect and apply cash. • Protect the customer experience through respectful, factual, consistent communication and ensure compliance with company policy, customer agreements, approved authority levels, and applicable legal requirements. Measure Target or Standard Accounts receivable health DSO, aging, past-due balances, and credit exposure remain within approved company targets; material risks are escalated promptly. Customer communication and collections Collection activity is timely, professional, consistent, documented, and focused on obtaining and keeping clear payment commitments. Credit and terms compliance Credit limits and payment terms are supported by current review, applied consistently, and exceptions are approved and documented. Cash application and AR accuracy Cash is applied within the established service level; unapplied cash, deductions, and account discrepancies are resolved promptly and accurately. Qualifications Required Preferred Education: Bachelor’s degree in accounting, finance, business, or equivalent relevant experience. Experience: • Business-to-business credit leadership • Commercial credit and collections • Accounts receivable and cash application • Process development • Rigorous process discipline • Risk management (credit risk/credit limits) • Managing customers’ overall credit exposure Knowledge and Skills: • Evaluate and assess creditworthiness • Analyze and interpret financial information, credit reports, payment history, aging trends, and other relevant risk indicators • Establish credit limits and payment terms • Monitor total customer exposure • Take timely action when risk changes. • Strong written and verbal communication • Disciplined follow-through • Constructive conflict resolution experience • Process development and compliance • Proficient with Microsoft Excel and ERP systems Licenses or Certifications: None required. Education: Bachelor’s degree in accounting, finance, or business. Experience: • Experience in distribution or manufacturing • Implemented, Developed or strengthened a credit risk program. • Developed repeatable credit policy or credit-review practices • Assigning risk-based credit limits and ongoing risk and exposure management Knowledge and Skills: • Analyze and interpret customer financial statements, third-party credit information, trade references, payment behavior, concentrations, and exposure trends. • Proficient with Microsoft Excel and PowerBI • Experience with Microsoft Dynamics 365 and Microsoft Business Central • EOS experience and discipline. Licenses or Certifications: Credit Business Associate (CBA), Credit Business Fellow (CBF), Certified Credit Executive (CCE), or related NACM credential. Leadership qualifications include the ability to set standards, make sound credit decisions, coach a customer-facing team, address performance issues directly, and create consistent execution across credit and receivables processes Physical Requirements • Ability to remain seated and use a computer, keyboard, telephone, and other standard office equipment for extended periods, with periodic standing and walking. • Ability to occasionally lift and carry office materials weighing up to 20 pounds. • Visual, hearing, and verbal communication abilities necessary to review detailed account information and communicate effectively by telephone, email, video, and in person. • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Working Conditions • Primarily an office environment with frequent computer and telephone work and regular interaction with internal teams and customers. • Occasional travel or in-person customer meetings may be required; periodic schedule flexibility may be needed to address month-end, escalations, or urgent credit matters. Disclaimer This job description summarizes the general nature and level of work expected. It is not intended to include every duty, responsibility, or qualification. Door Controls USA may revise responsibilities or assign additional duties based on business needs. This document does not create a contract of employment or alter the at will employment relationship, where applicable. At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you're an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace. Guided by our mission of Opening Doors for Generations & grounded in our core values—Together We Thrive, Do What You Say, Do the Right Thing, Better Every Day, and Get'er Done—we strive to make a lasting impact for our customers & communities. Join us in delivering high-quality solutions & services to our customers nationwide. Benefits Package Offered for full-time employees: Medical Dental Vision Accidental Insurance Critical Illness Supplemental Life Insurance Short Term Disability Long Term Disability 401K + Company Match Legal Shield