Credit Officer

Job description

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to: Grow your career with tailored development programs Thrive your way with flexible work options Make your mark in a high-performing, values-led team Australian Liquor Marketers (ALM) is the Liquor wholesale division of Metcash. We are the largest wide range wholesaler to the independent liquor trade. Being part of something bigger in the ALM team is all about making a huge difference for the local retailers, businesses and communities we service. And while you’re championing successful independents, the wider Metcash family is behind you with a sea of opportunities to develop yourself, grow your career, and make your mark. About the Opportunity We have an exciting opportunity for a Credit Officer to join our team on a full-time, permanent basis , based at our Canning Vale office. Operating in a hybrid work environment, you'll work on-site three days per week while enjoying the flexibility of working remotely for the remainder of the week. In this role, you'll be responsible for managing the end-to-end credit lifecycle of customer accounts, balancing commercial outcomes with effective credit risk management. Working closely with customers and internal stakeholders, you'll play a key role in optimising cash flow, reducing financial risk, and maintaining strong customer relationships that support the ongoing success of the business. In this Role Assess new credit applications in line with company policy and delegated authority Review financial information, trade references, and supporting documentation Monitor customer trading performance and financial position Manage a ledger of customer accounts to ensure timely payment Conduct proactive collection activities (calls, emails, dunning processes) Monitor accounts for signs of financial distress, payment irregularities, or risk triggers Apply credit holds or restrictions in line with policy where required Ensure all actions align with internal credit policy and company standards You’re Likely a Match If Strong understanding of credit risk principles and cash collection strategies Experience in end to end credit control environment Excellent communication and negotiation skills Understanding of overdue debt levels and ageing profile Ability to balance commercial outcomes with risk management High attention to detail with strong documentation discipline What’s on offer We’re proud to offer a workplace that supports your well-being, growth, and belonging: 🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually 📚 Career Growth: Endless learning and development opportunities 👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers 🌈 Inclusive Culture: Bronze Employer for LGBTQ Inclusion ⚖️ Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025) 🧠 Mental Health: Gold accreditation by Mental Health Australia 🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited About Us Join us and be part of something bigger! Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125. We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support. We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected. #INFLA #LI-NS1 We are the largest supplier of liquor to independently owned liquor retailers and the largest broad range liquor wholesaler in Australia. ALM supplies over 12,000 liquor customers. In addition to supplying liquor stores, ALM incorporates a specialist on-premise liquor division that supports bars, pubs, restaurants and hotels. Through our network of 14 distribution centres located in each State and territory in Australia, we support independent businesses with a competitively priced and extensive liquor range, delivered through our cost effective and efficient supply chain.