Credit Operations Analyst

Job description

We are looking for candidates with direct exposure to credit products, ideally credit cards, consumer lending, or loan operations. The candidate should understand how a credit account works end to end. The ideal candidate would have experience in the backend of credit or lending operation. Core Function: Drive ticket resolution, manage B2B account inquiries, and maintain configuration workflows across credit programs. 2+ years in credit card/lending operations with strong credit process knowledge (Credit Decisioning, CRA tools, Collections). Demonstrated capacity to manage 15–30+ accounts concurrently while meeting strict performance benchmarks (70%+ assessment threshold). Minimum B2 Level English (client-facing) and fluent Spanish Functional API knowledge, basic coding capabilities, and operational familiarity with Jira/VDI environments. About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results.