Credit Services Representative- Market (Mid-Shift)

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life This role operates within a digitally enabled Credit Services environment, leveraging AI-supported tools and workflow automation to support collections, customer account management, and exception resolution activities. The role combines credit and collections expertise, customer relationship management, and data stewardship to ensure accurate processing, effective customer engagement, operational compliance, and high-quality service delivery. The role is responsible for reviewing and validating AI-assisted outputs, maintaining data integrity, and contributing to efficient and compliant business operations. Responsibilities may include the following and other duties may be assigned. Manage a portfolio of customer accounts to ensure timely collection of outstanding receivables. Conduct collection activities through phone, email, and other customer communication channels. Negotiate payment arrangements and support customers in resolving outstanding balances. Develop and execute collection strategies for high-risk, overdue, and sensitive accounts. Monitor account performance and take appropriate actions to mitigate credit risk. Ensure receivables are collected in accordance with company policies and agreed payment terms. Partner with Customer Service, Finance, and other stakeholders to resolve account and payment issues. Escalate complex collection matters and customer disputes as appropriate. Maintain accurate account records and provide timely updates on collection activities. Deliver a professional, customer-focused approach while balancing customer relationships and business objectives. Required Knowledge and Experience Bachelor's degree required. Minimum 2 years of relevant experience with a bachelor's degree, or an advanced degree with no prior experience required. Practical knowledge and demonstrated competence in Credit Services, Collections, Accounts Receivable, Finance, or a related field. Strong analytical, problem-solving, and customer account management skills. Ability to work independently and make sound decisions within established guidelines. Experience using digital technologies and AI-enabled workplace tools to support process execution, decision-making, and customer account management. Proficient in relevant business systems and Microsoft Office applications, particularly Excel. Strong communication, collaboration, and stakeholder management skills. Ability to manage multiple priorities while maintaining accuracy, compliance, and service quality. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at . ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).