Crisis Helpline Responder (New Zealand)

We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.About IntellectIntellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being deliveredRole & ResponsibilitiesResponding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniquesAssessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.Maintaining accurate and detailed call reports on key issues and referrals actionedComplying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)Supporting in the development of appropriate crisis management plans to support callers in crisisMake a quick in-the-moment decision on how to move forward if the responder is not sure how to proceedEnsuring smooth and diligent handover process to next shift personnelDedicating entire shift to intellect tasks and responsibilities onlyConducting risk assessments, including lethality assessment for suicide casesRequirementsQualifications1-3 years of experience on helplines (paid or volunteer), preferably in mental health or crisis settingsFluent communication skills in your native language; proficiency in additional languages is a plusExperience managing high-risk situations, including those at risk of suicide or in acute crisisResilience and emotional composure under pressure, with the ability to recover from challenging interactionsations, ability to bounce back from stressful interactions and high-risk case Preferred QualificationsBackground in mental health or emergency servicesCompleted training in Crisis Intervention or Suicide PreventionProficiency in multiple languages

We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.

About Intellect

Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered

Role & Responsibilities

• Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
• Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
• Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
• Maintaining accurate and detailed call reports on key issues and referrals actioned
• Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
• Supporting in the development of appropriate crisis management plans to support callers in crisis
• Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
• Ensuring smooth and diligent handover process to next shift personnel
• Dedicating entire shift to intellect tasks and responsibilities only
• Conducting risk assessments, including lethality assessment for suicide cases

Requirements

Qualifications

• 1-3 years of experience on helplines (paid or volunteer), preferably in mental health or crisis settings
• Fluent communication skills in your native language; proficiency in additional languages is a plus
• Experience managing high-risk situations, including those at risk of suicide or in acute crisis
• Resilience and emotional composure under pressure, with the ability to recover from challenging interactionsations, ability to bounce back from stressful interactions and high-risk case

Preferred Qualifications

• Background in mental health or emergency services
• Completed training in Crisis Intervention or Suicide Prevention
• Proficiency in multiple languages

🤔 Who Are We?Intellect is a modern-day mental health company with a mission to make mental healthcare & wellbeing support accessible for everyone.Today, Intellect is the largest and fastest growing mental health tech company in Asia, and serves over 2 million members and leading organizations globally through our mental health platform. Intellect was also selected as one of Google’s Best Apps of 2020.Intellect is backed by leading investors including Insignia Ventures Partners, Y Combinator, XA Network, and an extensive list of family offices, big tech executives & renowned angel investors.💪 Our MissionOur mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free.💡 Highlights Join an exponentially growing startup with a team of 90+ people from 15+ different countries Help build a product that has over 3 million users and 100,000 positive reviews Redefine the mental health space in Asia and help people feel better about themselves Backed by top investors including Insignia Ventures Partners, Y Combinator, XA Network As featured on Techcrunch, Tech in Asia, Vogue, Elle, Yahoo, and many more

🤔 Who Are We?

Intellect is a modern-day mental health company with a mission to make mental healthcare & wellbeing support accessible for everyone.

Today, Intellect is the largest and fastest growing mental health tech company in Asia, and serves over 2 million members and leading organizations globally through our mental health platform. Intellect was also selected as one of Google’s Best Apps of 2020.

Intellect is backed by leading investors including Insignia Ventures Partners, Y Combinator, XA Network, and an extensive list of family offices, big tech executives & renowned angel investors.

💪 Our Mission

Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free.

💡 Highlights

• Join an exponentially growing startup with a team of 90+ people from 15+ different countries
• Help build a product that has over 3 million users and 100,000 positive reviews
• Redefine the mental health space in Asia and help people feel better about themselves
• Backed by top investors including Insignia Ventures Partners, Y Combinator, XA Network
• As featured on Techcrunch, Tech in Asia, Vogue, Elle, Yahoo, and many more