Crisis Services Supervisor

Job description

Job Description: Job Title: Crisis Center Supervisor Location: Independence, Missouri Department: Crisis Services Employment Type: Full-time Job Summary: Are you a compassionate and experienced behavioral health leader looking for an opportunity to make a meaningful impact in your community? Join our collaborative Crisis Services team as a Crisis Center Supervisor and help lead life-changing support services for individuals experiencing behavioral health crises. This role offers the opportunity to guide and develop a dedicated team, contribute to innovative crisis response programs, collaborate with community partners, and make a direct difference in the lives of those in need. We are seeking a strong communicator, capable leader, problem solver, and relationship builder who is passionate about supporting others and advancing quality behavioral healthcare. As a Crisis Center Supervisor, you will oversee the daily operations of crisis intervention services, ensuring individuals receive timely, effective, and compassionate care. You will provide leadership and support to crisis staff, monitor service delivery, facilitate program development, maintain compliance with applicable standards, coordinate community partnerships, and contribute to ongoing quality improvement initiatives. This position combines clinical leadership, operational oversight, and community engagement to support the success of both employees and clients. This position offers… Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Mileage Reimbursement – Company paid for work functions requiring travel Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce Additional Perks & Benefits - Scroll down to bottom of this post to learn more Key Responsibilities: Lead, coach, and support Crisis Services staff through hiring, onboarding, scheduling, training, performance management, and professional development. Ensure individuals experiencing crises receive high-quality, person-centered services, including assessment, intervention, and coordination of care. Develop and implement crisis service programs, policies, procedures, and staff training initiatives that support organizational goals and client needs. Collaborate with law enforcement, healthcare providers, community agencies, and stakeholders to strengthen crisis response services and community partnerships. Monitor service quality through data collection, outcome review, and continuous quality improvement efforts. Manage risk by implementing safety protocols, conducting assessments, and promoting adherence to best practices. Oversee department operations, including budgeting, financial management, grant-related activities, reporting, and resource allocation. Ensure compliance with applicable laws, regulations, ethical standards, documentation requirements, and confidentiality guidelines. Represent the crisis center in the community through outreach activities, presentations, and advocacy efforts that increase awareness of behavioral health services. Education, Experience, and/or Credential Qualifications: Master's degree or higher in Psychology, Social Work, Counseling, or a related behavioral health field. Qualified Mental Health Professional with experience in behavioral health or crisis services. Professional licensure preferred, including PLPC, LPC, LMSW, or LCSW. Ability to establish effective professional relationships through telephone and in-person interactions. Strong verbal and written communication skills, including the ability to communicate effectively with community groups, organizational staff, and clients' family members or natural supports. Must complete CPI, First Aid, and CPR certifications. Demonstrated adaptability in responding effectively to changing priorities and service demands. Demonstrated initiative and ability to take appropriate independent action when necessary. Prior to removal from probationary status, must demonstrate competency in crisis intervention, safety procedures, legal issues, and collaboration with law enforcement. Additional Qualifications: Valid driver's license and reliable personal vehicle. Strong interpersonal, communication, and relationship-building skills. Ability to work independently while contributing effectively as part of a multidisciplinary team. Flexibility and adaptability in a fast-paced, dynamic environment. Compassion, empathy, professionalism, and a genuine commitment to helping others. Keywords: Crisis Center Supervisor, Crisis Services, Behavioral Health, Mental Health Supervisor, Crisis Intervention, Clinical Leadership, Community Mental Position Perks & Benefits: Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more Top-notch training: initial, ongoing, comprehensive, and supportive Career mobility: advancement opportunities/promoting from within Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness. Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace. We are an Equal Employment Opportunity Employer. Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.