Critical Services Technician - Data Centre Operations (m/f/d)

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL supports the Whole You, personally and professionally. At JLL, we shape the future of real estate for a better world. As a Fortune 500 company with annual revenue of $20.9 billion, operations in over 80 countries and a global workforce of more than 113,000, we create spaces, buildings, and cities where everyone can thrive. We are committed to our clients, our people, and our communities to build a better tomorrow through the power of real estate. Our values of teamwork, ethics, and excellence are at the heart of everything we do. We foster an inclusive culture where diverse backgrounds, experiences, and ideas lead to innovative solutions for our clients. At JLL, we believe in supporting our people's growth and wellbeing, because when our people thrive, so does our business and the communities we serve. Critical Services Technician - Data Centre Operations (m/f/d) Role Summary Critical 24/7 operational role ensuring availability and performance of mission-critical data centre infrastructure at one of our new client’s facilities. Responsible for monitoring, maintenance, incident response, and compliance with German data centre standards. Location: Frankfurt am Main Employment Type: Full-time, Permanent (24/7 including weekends/holidays) Key Responsibilities Infrastructure Monitoring Monitor critical systems via BMS/DCIM platforms (power, UPS, cooling, fire protection, security) Track environmental parameters and system performance in real-time Document all activities and deviations in shift logs Maintenance & Inspections Conduct structured inspection rounds every 2-4 hours Perform visual/functional checks of UPS, generators, HVAC, electrical systems Execute minor preventive maintenance tasks Support planned maintenance activities Incident Response Respond immediately to alarms and system faults Perform initial diagnostics and implement emergency protocols Coordinate with external service providers Escalate critical issues per established procedures Document incidents in ticketing systems (ServiceNow, JIRA) Documentation & Communication Complete detailed shift handover reports Maintain compliance documentation (DIN EN 50600, ISO 27001) Communicate with customers regarding incidents/maintenance Coordinate with Security, IT, and Facilities teams Compliance & Safety Enforce security protocols and access control Ensure compliance with DGUV, VDE, BDSG/GDPR requirements Participate in safety drills and report hazards Essential Requirements Education & Certifications Required: Completed Ausbildung in: Elektroniker für Betriebstechnik, Mechatroniker, Anlagenmechaniker für SHK, or comparable Elektrofachkraft certification (or willing to obtain within probation) First Aid certification (valid within 2 years) Fire Safety Officer training (Brandschutzhelfer) Valid Class B driving license Technical Knowledge Electrical power distribution systems (low/medium voltage) HVAC and climate control technology UPS systems, battery banks, emergency generators Basic IT infrastructure (servers, network equipment) Understanding of Tier III/IV critical infrastructure concepts Language Proficiency Technical terminology proficiency in German Personal Competencies Independent worker with strong problem-solving skills Team-oriented with excellent communication High stress tolerance and calm under pressure Reliable, punctual, flexible with shift changes Minimum 1-2 years technical operations experience Preferred Qualifications Experience: Data centre, telecommunications, or colocation environments Tier III/IV certified facilities Equipment brands: Schneider Electric, Eaton, Vertiv, Stulz, Siemens Additional Certifications: CDCP (Certified Data Centre Professional) Sachkundenachweis Kältetechnik VDE certifications (VDE 0100, VDE 0105-100) Manufacturer-specific training Systems: DCIM platforms (Nlyte, Sunbird, FNT Command) BMS systems (Siemens Desigo, Schneider Electric, Johnson Controls) Ticketing systems (ServiceNow, JIRA, BMC Remedy) Working Environment & Benefits Conditions: rotating shifts State-of-the-art Tier III certified facilities Benefits: Competitive salary with shift premiums Company pension scheme (betriebliche Altersvorsorge) 30 days annual leave Job ticket/transportation allowance Employee referral bonuses Regulatory Compliance Role requires adherence to: DIN EN 50600, VDE 0100/0105-100, DGUV Vorschrift 1 & 3, ISO 27001, ISO 50001, BDSG/GDPR, Arbeitsschutzgesetz, Arbeitszeitgesetz. What We Offer Opportunity to lead a flagship account with significant strategic importance to our organization Platform to influence and shape best practices in Life Sciences real estate management globally Exposure to cutting-edge operational practices and technologies across international markets Collaborative, innovative work environment with access to industry-leading resources and expertise Comprehensive professional development program and clear advancement pathways Competitive compensation package including performance-based incentives Global mobility opportunities within a growing international organization Location: On-site –Schwalbach, DEU If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. 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