CRM & Data Analytics Administrator | Cleveland Browns

Job description

THE CLEVELAND BROWNS AND LEGENDS GLOBAL The Cleveland Browns and Legends have an expansive partnership to support all aspects of the New Huntington Bank Field project including market analysis, product design and development, data and analytics strategy, and holistic revenue generation across partnerships, ticketing and suites sales. Legends is proud to support and represent the Browns during this historic moment in Northeast Ohio. THE ROLE The CRM Specialist will work as a member of the Data & Analytics team to help drive data strategy and actionable insights throughout the project. This critical role will be focused on the implementation, automation, maintenance, and innovation of the Microsoft Dynamics CRM system as it relates to Ticketing, Corporate Partnerships, Business-to-Business sales and general reporting. Additionally, this role will aid in the creation of digital marketing campaigns, sales pipeline management, audience segmentation, A/B testing and reporting. ESSENTIAL DUTES AND RESPONSIBILITIES Administer Microsoft Dynamics CRM as tier-1 support, managing user access, sales pipeline flows, and lead generation routing. Build and maintain automated reports and executive dashboards in Tableau, Power BI, and Dynamics. Partner with digital marketing to execute targeted campaigns, audience segmentation, and A/B testing for ticketing and B2B sales. Train sales and service staff on CRM best practices and enforce data hygiene and standardization standards. Evaluate and integrate third-party CRM tools to enrich customer profiles and support cross-functional business processes. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Bachelor’s degree in Business, Analytics, Mathematics, Computer Science, Statistics, or Sports Management. 2+ years of hands-on experience administering CRM platforms (preferably Microsoft Dynamics 365). 2+ years of experience designing CRM workflows, campaign execution, and sales pipeline management. Proven proficiency building reports and visual dashboards using Tableau, Power BI, or Advanced Excel. PREFERRED QUALIFICATIONS Experience in professional sports, collegiate athletics, or live entertainment operations. Working knowledge of SQL, Python, or SAS for data querying and audience segmentation. Experience connecting CRM workflows with digital marketing and lead automation platforms. COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. Eligibility to Work: Candidates must be legally authorized to work in the United States on a permanent basis. The company does not provide employment-based visa sponsorship, including H-1B, TN, OPT/CPT support, EAD sponsorship, or green card sponsorship, for this position now or in the future. WORKING CONDITIONS Location: On Site (Berea, OH) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component of feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. If this sounds like a winning formula for you, join us! Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. #LI-AQ1