Job purpose:Responsible for enhancing customer experience, reaching highest level of customer satisfaction, and improving customer retention.Key accountabilities:· Implement CRM initiatives and develop customer journey to enhance the overall customer experience.· Receive and handle different customers requests and complains via call center or walk-ins clarifying the process and procedures and directing them to the concerned parties.· Follow up with the customers on their requests/ complains to ensure highest level of satisfaction.· Collaborate with cross-functional teams to develop and implement customer loyalty programsMaintain and update customer databases, ensuring data accuracy and compliance with data protection regulationsRequirements Minimum 2–3 years of experience in customer service, customer experience, or a related field. Bachelor’s degree in Business Administration, Marketing, or a related discipline. Proficiency in CRM systems and Microsoft Office applications. Ability to handle customer inquiries and complaints effectively. Experience in implementing CRM initiatives and improving customer journey. Strong organizational and follow-up skills. Ability to manage and maintain customer data with high accuracy. Knowledge of customer loyalty programs and retention strategies.
Job purpose:
Responsible for enhancing customer experience, reaching highest level of customer satisfaction, and improving customer retention.
Key accountabilities:
· Implement CRM initiatives and develop customer journey to enhance the overall customer experience.
· Receive and handle different customers requests and complains via call center or walk-ins clarifying the process and procedures and directing them to the concerned parties.
· Follow up with the customers on their requests/ complains to ensure highest level of satisfaction.
· Collaborate with cross-functional teams to develop and implement customer loyalty programs
Maintain and update customer databases, ensuring data accuracy and compliance with data protection regulations
Requirements
- Minimum 2–3 years of experience in customer service, customer experience, or a related field.
- Bachelor’s degree in Business Administration, Marketing, or a related discipline.
- Proficiency in CRM systems and Microsoft Office applications.
- Ability to handle customer inquiries and complaints effectively.
- Experience in implementing CRM initiatives and improving customer journey.
- Strong organizational and follow-up skills.
- Ability to manage and maintain customer data with high accuracy.
- Knowledge of customer loyalty programs and retention strategies.
Established in 2011, Hyde Park Developments has become a leading private residential, leisure, and commercial developer in Egypt. Our story begins with a vision to create exceptional living spaces and vibrant communities. We are the developers of Hyde Park New Cairo, Business District, Garden Lakes, Tawny and Seashore.
Hyde Park New Cairo:
Hyde Park New Cairo, our flagship project, is strategically located in the heart of New Cairo, spanning 6 million square meters. This vibrant community offers homeowners a unique experience with various facilities, including Cairo's largest park, covering 600,000 square meters of lush greenery.
Business District:
Hyde Park New Cairo's Business District provides a prime location and state-of-the-art office spaces for startups to multinational corporations. The dynamic atmosphere fosters growth, offering pedestrian trails, recreational activities, and commercial facilities for a thriving work lifestyle.
Garden Lakes:
Garden Lakes by Hyde Park Developments in 6th of October presents contemporary living envisioned by Eklego Designs, strategically positioned near Gezira Sporting Club and Mall of Egypt. Immerse yourself in serene surroundings, panoramic views, and enhanced living experiences with amenities like walkable pathways and lakes.
Tawny:
Tawny by Hyde Park Developments epitomizes modern living with thoughtfully designed spaces. Nestled strategically, this 31-acre gated community is home to a limited collection of luxurious villas, all of which are surrounded by nature. Located in the heart of 6th of October near multiple key attractions.
Seashore:
Seashore Ras El Hekma by Hyde Park Developments redefines coastal living on the North Coast. Crafted by ESDA and SB Architects Florida, it features four elevated platforms with breathtaking views of the beach and pools, seamlessly integrating modern architecture with the natural beauty of the turquoise waters and lush landscapes.
Established in 2011, Hyde Park Developments has become a leading private residential, leisure, and commercial developer in Egypt. Our story begins with a vision to create exceptional living spaces and vibrant communities. We are the developers of Hyde Park New Cairo, Business District, Garden Lakes, Tawny and Seashore.
Hyde Park New Cairo:
Hyde Park New Cairo, our flagship project, is strategically located in the heart of New Cairo, spanning 6 million square meters. This vibrant community offers homeowners a unique experience with various facilities, including Cairo's largest park, covering 600,000 square meters of lush greenery.
Business District:
Hyde Park New Cairo's Business District provides a prime location and state-of-the-art office spaces for startups to multinational corporations. The dynamic atmosphere fosters growth, offering pedestrian trails, recreational activities, and commercial facilities for a thriving work lifestyle.
Garden Lakes:
Garden Lakes by Hyde Park Developments in 6th of October presents contemporary living envisioned by Eklego Designs, strategically positioned near Gezira Sporting Club and Mall of Egypt. Immerse yourself in serene surroundings, panoramic views, and enhanced living experiences with amenities like walkable pathways and lakes.
Tawny:
Tawny by Hyde Park Developments epitomizes modern living with thoughtfully designed spaces. Nestled strategically, this 31-acre gated community is home to a limited collection of luxurious villas, all of which are surrounded by nature. Located in the heart of 6th of October near multiple key attractions.
Seashore:
Seashore Ras El Hekma by Hyde Park Developments redefines coastal living on the North Coast. Crafted by ESDA and SB Architects Florida, it features four elevated platforms with breathtaking views of the beach and pools, seamlessly integrating modern architecture with the natural beauty of the turquoise waters and lush landscapes.
