CRM Gamification Manager

Job description

##### Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market. ##### Perfect for those who aim to: - Develop and maintain user loyalty programs; - Generate ideas and launch gamification mechanics, including lootbox maps, minigames, and scratch cards with online and offline rewards; - Manage CRM bonus campaigns and user communications; - Monitor campaign performance daily and continuously improve results; - Analyze user behavior and key product metrics to identify insights and opportunities; - Segment audiences and build engagement flows across the user journey; - Collaborate closely with Product, CRM, Marketing, Design, Content, Sponsorship, and Brand teams. ##### Experience you’ll need to bring: - 2+ years of experience as a CRM, Retention, or Gamification Manager within the online gambling industry; - Hands-on experience with CRM platforms (Smartico or similar is a must); - Strong understanding of user acquisition, engagement, retention, and loyalty in B2C products; - Experience with user segmentation and basic HTML knowledge; - Experience working with analytics tools and bonus mechanics (free spins, cashback, deposit bonuses); - Experience collaborating with cross-functional teams; - Upper-Intermediate English or higher (Spanish is a plus). ##### It’s a perfect match if you have those personal features: - Friendly, professional, and result-oriented mindset; - Curious, thoughtful, and attentive to details, especially when it comes to user experience; - Fast, transparent, and effective communication skills; - Comfortable working with numbers and metrics, or motivated to develop in this area; - Proactive, responsible, and eager to test new ideas and continuously improve. ##### Our clients offer competitive benefits to support your professional and personal growth, including: - Health & Wellness Focus; - Global Medical Coverage; - Growth Opportunities; - Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); - Performance-Driven Rewards; - Dynamic Work Environment. Apply, and let your growth journey begin.