CRM Intern (Comms Automation & Insights)

Job description

Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description We are looking for a CRM Intern to join our Growth & CRM team within Courier/Rider Operations. This is a hands-on role where you will support the execution of lifecycle campaigns for our riders across 22 countries, and on top of that, help us rethink and automate how we work by building smarter, AI-powered workflows into our CRM operations. You will learn the fundamentals of lifecycle marketing at scale while shaping how we use AI and automation to make our processes faster, leaner, and more personalized. We are looking for someone with the curiosity and technical comfort to turn real CRM problems into practical, scalable solutions and who is energized by the idea of doing the work and improving how it gets done at the same time. The journey CRM Campaign Execution Strategy & ideation: Help design lifecycle campaigns and communication flows targeting rider acquisition, onboarding, reactivation, and long-term engagement, translating business goals into CRM plans. Day-to-day execution: Provide support on the operational side of each campaign end-to-end: briefing, audience setup, QA, scheduling, localization, launch, and post-launch reporting. Track and assess CRM performance metrics (activation, conversion, retention), support A/B testing, and turn data into actionable recommendations. Collaborate with local teams across 22 countries to adapt campaigns to regional needs and communication preferences. Automation & AI-Powered Innovation Identify repetitive CRM tasks (copy localization across markets, campaign briefs, reporting summaries, audience QA) and build workflows to automate them. Build and iterate on prompt-based tools and lightweight automations to speed up campaign production and analysis. Use AI to support segmentation logic, A/B test analysis, and the interpretation of campaign results. Build an internal playbook of automation use cases and prompting best practices that the team can reuse. Stay on top of the evolving AI and automation landscape (new models, tools, no-code platforms) and proactively share what is genuinely useful with the team. Qualifications Ability to work 40 hours per week for at least 6 months. Background: Currently pursuing or recently completed a bachelor's degree in Marketing, Business, or a related field, with a strong interest in growth, lifecycle marketing, or CRM. Technical comfort: You have built at least one real automation before. This could be a workflow, a Google Apps Script, a basic SQL query, a Python notebook, or an AI-powered workflow you set up to solve a real problem. You don't need to be a developer, but you should be comfortable with the basics of SQL/Python (enough to read, tweak, and run simple scripts), and understand AI and automation as something more than writing prompts in ChatGPT. AI curiosity with a practical mindset: You follow new developments, experiment with tools on your own, and can tell where AI creates real value vs. hype. Execution mindset: Proactive, hands-on, and energized by getting things shipped, even under tight deadlines or shifting scopes. Communication: Excellent verbal and written communication skills in English. Nice to have: Familiarity with CRM platforms, a more advanced command of SQL or Python, experience running A/B tests, or basic Figma skills for mocking up campaign assets. Additional Information