CRM & Loyalty Lead / Head of CRM
wheely
London, England, United Kingdom; Λευκωσία, Nicosia, Cyprus · London · Cyprus
Posted Aug 5, 2026
- Other
- Remote
- Marketing
wheely
London, England, United Kingdom; Λευκωσία, Nicosia, Cyprus · London · Cyprus
Posted Aug 5, 2026
Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.
We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.
As the CRM & Loyalty Lead / Head of CRM, you will take ownership of our CRM function from day one. You'll oversee lifecycle marketing, newsletters and loyalty campaigns across both consumer and business segments, utilizing multiple channels including email, push notifications, and in-app messaging.
Reporting directly to the founders and executive team, you'll collaborate with the Partnerships team on high-profile campaigns tied to prestigious events such as Royal Ascot and Henley Regatta. You'll also work closely with the Product team on technical integrations to enhance user experiences.
Our core marketing stack features Braze as the primary platform for execution, alongside Metabase for data insights. For someone who brings strong strategic capability and proven proficiency in Braze, you may be considered for a Head of CRM appointment from the outset. Otherwise, starting at Lead level, this role offers a clear progression path, with the potential to advance into a Head of CRM position within 12-18 months, based on performance and impact.
All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice