CRM Marketing Manager - US Physicians

Job description

Hi, we’re AMBOSS and we’re searching for a CRM Marketing Manager to support our US Physicians group! ABOUT AMBOSS AMBOSS is the copilot for medical professionals, empowering them to provide the best possible care through our learning and clinical decision support tool. Our team brings together care, innovative thinking, and cutting-edge AI medical technology. Our founders launched AMBOSS in 2012 with the goal of creating a tool they wished they had during medical school and clinical practice. Since then, we've grown to over 600 employees and are active in over 180 countries - primarily in Germany and the US. Our offices are located in Berlin, Cologne, New York, Cagliari and Cape Town. Want to learn more about our culture? Watch our video https://youtu.be/gTPDn5XpeJg to explore what makes us unique. Why can this position be exciting for you? At AMBOSS, we are committed to empowering clinicians with the knowledge they need to deliver excellent care. Reaching US clinicians effectively requires tailored, relevant communication and a deep understanding of the channels and touchpoints that matter most to them. As we continue to invest in growing this segment, we are looking for additional CRM expertise to help build and scale impactful lifecycle marketing strategies. The CRM Marketing Manager, US Clinicians will play a key role in driving these efforts, supporting engagement, retention, and growth in one of our most important markets. YOU WILL: - Own the end-to-end strategy, implementation, and continuous optimization of multi-channel lifecycle journeys (Email, Push, In-App) within Braze. - Act as the single point of contact to internal stakeholders, translating high-level business goals into actionable CRM workflows that drive conversion and retention. - Own the reporting suite for CRM performance. You will move beyond open rates to analyze LTV, ROI, and incremental lift, providing actionable insights to the leadership team. - Spearhead the expansion of our communication ecosystem by integrating and scaling new channels (e.g., Push, SMS) - Innovate in the AI and Automation space to create applications and solutions for the team and the market YOU BRING: - Experience in the multichannel CRM environment (mobile/email/web). - A growth mindset to create campaigns that can move the needle and increase our market share - Affinity and interest to try new technologies - Knowledge of marketing automation software (e.g. Braze, Hubspot) and experience with data visualization tools such as Looker - Experience with HTML, CSS and javascript-type languages like AMPscript BENEFITS: AMBOSSians tell us that innovative work keeps them energized and employee benefits help them to feel appreciated and empowered. We invest in every AMBOSSian with our employee benefits package, crafted to support financial, physical, and mental health, and work-life harmony. 🌴 Rest & Time Off (30 paid vacation days, AMBOSS holiday, personal purpose day and more) 🥙Food & Office Comfort (Daily healthy breakfast & lunch by in-house chef in Berlin HQ, AMBOSS daycare, work remotely from other office spaces in Cologne, Sardinia, Cape Town) 🏃 Health, Fitness & Mobility (Urban Sports Club -M plan- , Fitbit Versa 3, Deutschland Ticket…) Check out the full list of benefits below: https://go.amboss.com/the-amboss-prescription-de We believe that diversity is a powerful driver of innovation and progress. That’s why we are committed to fostering an inclusive, respectful, and supportive environment where everyone—regardless of gender, age, ethnic or cultural background, religion, disability, sexual orientation, gender identity—is valued and given equal opportunity to thrive. We warmly welcome people of all backgrounds to help us fulfil our mission: empowering all medical professionals to provide the best possible care 🩺 Even if you don’t meet every single point in the job description, we still encourage you to apply. We’d love to hear from you!