CRM & Marketing Operations Associate

Job description

**CRM & Marketing Operations Associate** Elliptic has been tracking down crypto crime since 2013, trusted by banks, businesses, and governments worldwide to keep the financial system safe. Today, our compliance tools cover the large majority of global crypto exchange volume, and a $120m Series D is fuelling the next stage of that work. You'll keep HubSpot, our go-to-market system of record, accurate and well run, so a world-class marketing team can move fast on numbers the business trusts. Reporting to our Head of CRM, you'll get a front-row seat to how an entire marketing and revenue function works, from first lead to renewal. **What you'll bring** - Hands-on, day-to-day HubSpot experience across forms, email, workflows, segments, custom objects and reporting - A solid understanding of B2B marketing channels and how they connect to the CRM and the wider marketing technology stack - An eye for process and detail: you spot the clunky step and can't leave it alone - Clear communication and documentation, with the ability to turn business requirements into clear recommendations - Fluency with AI tools as part of your daily workflow, you use them to move faster and think better, and you know when not to trust them *Bonus points for marketing operations experience in B2B SaaS, hands-on time with tools like Dreamdata, Zapier, Intercom or Notion, or a basic understanding of how APIs move data between systems.* **What you'll do** - Build and maintain CRM audience segmentation, and handle segment requests from marketing and commercial teams - Own data quality, forms, subscription types and email templates, so records stay accurate and compliant across the customer lifecycle - Build our lead source tracking, UTM standards and attribution reporting across HubSpot and Dreamdata - Monitor email health and deliverability, and build the dashboards and Notion documentation that marketing and leadership rely on **What we offer you** *How we work* - Hybrid working and the option to work from almost anywhere for up to 90 days per year - £500 remote working budget to set up your home office space *Learning & Development* - $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development *Leave* - Holidays: 25 days of annual leave plus bank holidays - An extra day for your birthday - Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks of fully-paid leave *Benefits* - Private health insurance: we use Bupa! - Full access to Spill Mental Health Support - Life Assurance: we hope you will never need this, but our cover is for 4 times your salary to your beneficiaries - Cycle to Work Scheme We hire for trajectory as much as track record. If this sounds like you, apply even if you don't tick every box, we'd genuinely rather meet you than miss you.