CRM Project Manager - Central Services (13 month Maternity Cover)

Job description

## **The Wow** In this role, you will manage a portfolio of complex CRM project initiatives that span across multiple commercial regions. With Central CRM Services focus, you will lead a team to provide highest quality service and value for the stakeholders in our ever-expanding environment. You specialize in projects that enable commercial CRM capabilities on existing and new markets, ensuring the operations are efficient and compliant. ## **A taster of what you will be involved with:** - Full central CRM project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for a few major or several minor initiatives simultaneously. - Ensure that all projects are proceeding according to scope, schedule, and quality standards. - Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues. - Work creatively and analytically in a problem-solving environment demonstrating teamwork across multiple commercial regions, innovation, and excellence. - Participate in establishing CRM best practices, strategy, templates, policies, and tools to expand and mature these capabilities for the Betsson Group. - Ownership of the Central CRM Services to provide highest level of service and value for the organization - CRM content template management - Service communications - CRM training & incidents reporting - Email & landing page design - Team management ## **What we are looking for** - A degree in economics, marketing, business or IT management or equivalent work experience - At least 5 years’ experience from igaming, ideally in a project management role - Proven experience in successful project management - At least 3 years’ experience from a people manager role. - Can build and sustain effective communications with key stakeholders. - Good understanding of player segmentation, player bonuses and incentives. - Proficiency in CRM tools and email marketing platforms, ideally from Salesforce or Xtremepush. - Genuine interest in the online casino sector and sportsbook betting products. ## Challenge accepted? ***By submitting your application, you understand that your personal data will be processed as set out in our [Privacy Policy](https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&data=02%7C01%7C%7C3a20ee474bdc4c6e3c0708d7f25cecc8%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637244353233614389&sdata=AU%2Fhd6%2BEo1YFOdJ4nv%2FfKCYpmRNmvuzPrTyiZlbgys4%3D&reserved=0)***