CRM Specialist (Hubspot)

Job description

Hi, we’re Prismic 👋 and we’re designing the future of the web. We believe in **autonomous websites** and **deeply personalized digital journeys**. Our mission is to **empower marketers and developers to create empathic web experiences at scale and with soul**. We’re pioneering an entirely new category: **the Automation Platform for Websites**. It’s what comes *after* the CMS. Imagine a site that knows your brand by heart and grows itself, continuously optimizing layout and interactions—while staying beautifully on-brand. **🚀 Used by Builders at Bershka, AXA, Deliveroo, TicketMaster** Over **5,000 companies** trust Prismic, including **300+ enterprise teams** who build and scale with us. We’re product-obsessed, community-powered, and backed by top-tier investors. We work with thrilling problems like encoding **brand voice** and **visual identity** into adaptive systems, designing **agentic AI architectures** that drive growth, creating tools that let marketers build **empathetic flows** without code, process automation with AI, etc. **💫 Role** Prismic runs its go-to-market motions, sales, customer success, marketing and partnerships (BDR, AE, CSM, APM, Field Marketing), on HubSpot. We're looking for a hands-on HubSpot Administrator (contract) who knows the tool inside out and can implement what we need: clean data, reliable routing and workflows, accurate reporting, and clear documentation. You'll work closely with our revenue and marketing teams, who set the rules and priorities, and you'll turn them into a well-built, well-maintained HubSpot that the whole team can trust as the single source of truth. Days/week: 3 days per week (can be reduce to 2 days per week after 6 month (cleaning phase), depending on events) Location/timezone: Ideally Paris or aligned time zones Rate: 350 to 550 €/day depending on experience **What you will be doing? 🔧** **Data quality & structure** Keep company and contact data clean, complete and consistent: deduplication, standardized properties, accurate lifecycle stages, and the required-field and lead-status rules we set. Set up record structures and views so each team sees what's relevant to them. **Account ownership & routing** Implement and maintain our account ownership and routing logic across BDR, AE, APM and CSM, including outbound Book-of-Business setup, event leads and inbound leads. Keep ownership accurate as people and accounts change, and make sure inbound leads reach the right owner reliably. **Workflows & automation** Build, maintain and document HubSpot workflows across the lead, sales and customer lifecycle, from lead capture and routing through to renewals. Make sure automations fire reliably, and keep clear documentation of what each workflow does. **Customer success & renewals** Set up the renewals automation and post-sale handoffs we define, and make sure active customer accounts are protected from prospecting outreach. **Marketing operations** Set up and standardize the marketing engine in HubSpot: campaign setup (landing pages, forms, sequences, follow-up logic), and a repeatable process for launching lead-generation assets, partner campaigns and gated content. Implement the lead enrichment process (including via Clay), ICP-fit evaluation, and the lead and account scoring models we define, and maintain them as the logic evolves. Build the nurturing workflows and the marketing-to-sales handoff that turn engagement signals (content downloads, event attendance, form submissions, website visits) into follow-up tasks and alerts for sales. **Integrations & source of truth** Maintain HubSpot's connections to our wider GTM stack (including enrichment tooling such as Clay) so data stays consistent and HubSpot remains the single source of truth. **Reporting & dashboards** Build and maintain dashboards for sales, CS, marketing and leadership on clean, consistently defined data, and keep existing reporting fit for purpose. **Documentation** Document how things are set up: required fields, ownership and routing logic, workflows and processes, so the team can follow them. **Are you the one? 🧠** - Deep, hands-on HubSpot experience across Sales and Marketing Hub: workflows, properties, lifecycle stages, lead routing and rotation, deduplication and reporting. - A strong implementer who can take defined rules and build them correctly, reliably and quickly, with little hand-holding. - Experience building marketing operations in HubSpot: campaigns, forms, landing pages, nurture workflows, enrichment and lead/account scoring. - Experience keeping CRM data clean and well structured in a multi-team environment. - Comfort building and maintaining dashboards that answer specific questions from team leads and managers. - Experience working with HubSpot alongside other GTM tools (enrichment, outreach, data orchestration). - A problem-solving mindset. We move fast and figure things out as we go, so we need someone who can diagnose why something isn't working, propose a fix, and run with it rather than wait for detailed instructions. **Why Join Us?** You’ll have the opportunity to work with **high-level strategic accounts** and engage with C-level executives across world-leading companies. As a core part of our growing Customer Success team, you will play a key role in scaling revenue during an exciting phase of growth, with a strong focus on **expansion opportunities**. This role gives you **autonomy and ownership** of a high-potential portfolio, with strong internal support from cross-functional teams. Join a **fast-growing company** with ambitious goals to shape the future of web development. What are the perks? 🎉 - Firstly, we are hiring across Europe, and this is a hybrid position. - Latest Macbook - A budget for you to equip your home office setup - English classes for all levels - Online and onsite yoga classes 3x/week - Yearly company gatherings to take a break from the routine and give you the chance to meet the international teams! *(also, other benefits that may depend on the country you’re based in)* **Afraid of missing out if you’re remote? 🌍 Worry not!** This role follows a hybrid model with mandatory in-office days at least once per quarter, communicated in advance. Opportunities to spend time at our Paris office. Regular virtual events and global meetings to stay connected. A relaxed and informal atmosphere where you can thrive, grow, and keep learning.