CRM Specialist (Retention, Klaviyo, Email)

Job description

Polaris Growth is hiring a **CRM Specialist** to join our team. You’ll work on CRM, retention and Lifecycle strategies for established & fast-growing e-commerce brands. ### **What you’ll do** - Turn customer data into clear actions and improvements - Translate strategy into execution (and vice versa) - Build and optimize flows, campaigns, and pop-ups in Klaviyo - Run A/B tests and iterate fast - Work in sprints with your team and clients ### **What we’re looking for (non-negotiable)** - 3+ years experience in email marketing / CRM / e-commerce - Strong hands-on experience with flows and campaigns - Experience with Klaviyo or similar tools - Strong communication skills (Dutch and/or English) - Analytical, proactive, and comfortable owning projects ### **Nice to have** - Experience with RFM, CLV and loyalty - Shopify / Magento / WooCommerce knowledge - Eye for identifying gaps in retention & performance - Understanding of attribution and margins ### **What you’ll get** - Competitive salary based on your experience and skill set - Mostly remote, with regular co-work days - 25 vacation days (full-time) + NS Business Card - Company laptop + full home office setup - Access to top training (Klaviyo, CRO, data & strategy) - Room to grow into the direction you want - Work at a leading Klaviyo Elite Partner agency - Team outings, drinks & events - A direct, open culture with strong team support ### **This is for you if** - You want to go beyond execution and think strategically - You enjoy solving problems and improving systems - You want to grow fast within a strong team ### **This is not for you if** - You prefer repetitive, low-impact work - You need constant guidance to move forward - You’re not interested in continuous improvement **Apply now and let’s build something meaningful together.**