CRM Strategist

Job description

**Who Are Massive Rocket?** Massive Rocket is a rapidly scaling Braze and Snowflake agency on a mission to transform how digital marketing, product, and engineering teams connect. In just five years, we’ve grown at speed and are now gearing up for our next big milestone: hitting $100M in revenue. We build human experiences at scale, powered by cutting‑edge web, mobile, cloud, data, and AI technologies. If you’re excited by innovation, love solving complex challenges, and want to help shape the future of digital experiences, you’ll feel right at home here. Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact. **Who Are We Looking to Add to Our Team?** As a **CRM Strategist** at Massive Rocket, you’ll work hand‑in‑hand with our Principal CRM Strategist to shape and deliver CRM strategies that move the needle for our clients. You’ll help build strategic plans, translate them into clear, actionable initiatives, and ensure they’re handed over smoothly to the execution team so they can drive KPIs, performance, and measurable ROI. You’ll play a key role in turning complex frameworks into simple, compelling narratives — the kind that teams can execute confidently and clients can rally behind. You’ll join client sessions throughout the Delivery Sales Lifecycle, helping uncover core challenges and contributing to data‑driven marketing strategies that make a real impact. You’ll also support the creation of pitches that tell powerful stories through strategy, data, and insight. And you’ll run strategy sessions grounded in lifecycle thinking, best practices, and proven principles to help clients unlock long‑term success. **What Will You Do?** • Turn complex frameworks into simple, compelling narratives that teams can execute confidently • Join client sessions throughout the Delivery Sales Lifecycle to uncover challenges and shape data‑driven strategies • Support the creation of pitches that tell powerful stories through strategy, data, and insight • Run strategy sessions grounded in lifecycle thinking, best practices, and proven CRM principles • Translate strategic recommendations into clear, actionable plans for execution teams • Contribute to measurable client success by aligning strategy with KPIs and ROI goals **What Makes You a Great Fit** • 6+ years of hands‑on CRM experience, including at least 2 years in a dedicated CRM Strategy role within an agency, consultancy, or client‑side team • Strong working knowledge of leading CRM platforms such as Braze, Salesforce Marketing Cloud, or HubSpot • Confident presenting complex strategies and turning insights into clear value propositions and achievable activation plans • Data‑driven mindset, with experience analysing customer communications and using insights to shape future campaigns — from audience selection to next‑best actions, content, and timing • Deep understanding of CRM ecosystems and Martech, with expertise across platforms like Salesforce, Microsoft Dynamics, HubSpot, and similar tools **Why You’ll Love Working Here** • **Rocket‑Fuelled Growth** – Big challenges, fast learning, and the chance to level up quicker than anywhere else • **A Culture That Actually Gives a Damn** – Supportive, positive, and built around people who want to see you win • **A Global Crew** – Collaborate with brilliant teammates across Europe, the US, and beyond • **Remote‑First for Life** – Work from wherever you feel your best • **Real Career Momentum** – Clear progression, real ownership, and space to grow into your next chapter • **Moments That Matter** – Meetups, events, and team experiences that make the journey unforgettable **A Few Things to Know Before We Get Started** **Bring Your Own Device** – We operate a BYOD policy, so you’ll use your own kit for work **Right to Work** – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment **ID Checks** – We may ask for proof of identity (passport, ID card, or a recent utility bill) **References** – We may request two references, so have names, relationships, and contact details ready **For Contractors** – Proof of incorporation and up‑to‑date insurance is required **A Quick Note on Applications** *We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time.*