Cross Dock Operations Manager

Job description

1st Shift – 8AM – 5PM – Flexibility Required This is a full-time leadership position with a schedule based on operational and customer requirements. The role requires flexibility to support cross-dock operations across the United States and Mexico, including occasional evenings, weekends, and holidays as business needs dictate. KEY RESPONSIBILITIES Customer Relations & Performance: Serve as the primary operational contact for customers, manage escalations, lead MBRs and QBRs, monitor network KPIs, and develop corrective action plans to maintain service-level expectations. 3PL & Vendor Management: Manage and hold third-party cross-dock providers accountable to established KPIs and SLAs, conduct operational and financial audits, resolve escalations, and drive strong vendor performance. Operational Strategy & Execution: Optimize throughput across internal and 3PL operations, ensure automotive freight moves within required production windows, manage US-Mexico cross-border flow, plan for capacity needs, and standardize SOPs across the network. Technology & Continuous Improvement: Oversee WMS and TMS processes, use data and analytics to drive operational decisions, and lead Lean and Six Sigma initiatives focused on efficiency, waste reduction, accuracy, and minimizing freight damage. Financial & Leadership Accountability: Own the cross-dock operations budget, drive cost-per-unit reductions and operational efficiency, provide leadership to regional management, and promote a culture of safety, accountability, service, results, and continuous improvement. WORK ENVIRONMENT This position supports multiple cross-dock operations across the United States and Mexico. International travel of up to 40% may be required to visit, audit, and support internal and 3PL facilities. This is a hands-on leadership role requiring a willingness to work alongside dock and warehouse teams when operational support or backup is needed. The role may require working in warehouse and cross-dock environments, including exposure to varying temperatures, noise, moving equipment, and active dock operations. Schedule flexibility may be required based on customer requirements, operational needs, and service-level commitments. EDUCATION Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related technical field required. EXPERIENCE 4–6 years of progressive leadership experience in warehousing, logistics, cross-dock operations, or a related environment. Experience managing automotive logistics, including Just-in-Time (JIT) delivery and/or sequenced parts. Direct experience managing third-party logistics providers and multi-site operations. Proven experience managing US-Mexico cross-border logistics, customs requirements, and Mexican logistics providers. Advanced knowledge of WMS, TMS, and supply chain analytics platforms. Strong understanding of operational KPIs, SLAs, financial performance, and continuous improvement methodologies. Professional working proficiency in both English and Spanish is highly preferred. Strong analytical skills with the ability to translate complex logistics data into actionable strategies. PERSONALITY TRAITS Customer-focused and service-driven. Strong leader who builds accountability and develops people. Collaborative and comfortable working across functions, cultures, and locations. Results-oriented with a strong sense of urgency. Strategic thinker who can also roll up their sleeves and work alongside the team. Strong problem solver who is comfortable handling escalations and making decisions in a fast-paced environment. Adaptable, organized, and able to manage competing priorities. Committed to safety, continuous improvement, and operational excellence. PAY/BENEFITS/PERKS Hourly Rate/Annual Salary: Based on experience and qualifications. Accrue up to five days PTO in first year. Two-weeks vacation, plus one week PTO accrue on first anniversary. Medical, Dental, Vision, Life Insurance, Disability. Other benefits include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, Employee Assistance Program. All your information will be kept confidential according to EEO guidelines. At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics. What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential. We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in. Here’s what drives us: People First – We lead with care, connection, and respect. Service – Our customers, carrier partners, and team members deserve nothing less than excellence. Safety – Built into every move we make. Results – High standards. Real outcomes. Innovation – We push boundaries and never settle. Sound like the kind of team you want to be part of? Let’s take a closer look at the role.