Cross Dock Operations Manager

Job description

TA Services is seeking an energetic, safety-conscious, and detail-oriented Operations Manager to oversee cross dock operations and logistics. Reporting to the Regional Manager, this role acts as a key customer contact and manages daily execution of safety, delivery, staffing, and inventory accuracy. The ideal candidate will be a collaborative leader, capable of enforcing policies, mentoring teams, and ensuring optimal material flow and delivery execution. Key Responsibilities Lead cross dock operations including material flow, staffing, on-time delivery, and customer satisfaction across multiple shifts. Conduct employee performance reviews, manage attendance, support staffing needs, and handle employee relations in partnership with HR. Ensure adherence to PPE standards, safety protocols, ISO 9001:2000 quality systems, and internal compliance procedures. Serve as the primary customer liaison; ensure accurate receiving, order setup, and timely resolution of inventory or delivery issues. Develop and drive continuous improvement initiatives and contribute to the Annual Operating Plan (AOP) to meet business and performance goals. Work Environment Fast-paced crossdock/logistics environment High focus on safety, quality, and service Leadership accountability for 1st and 2nd shifts Team-oriented culture with performance incentives Education High school diploma or equivalent required Bachelor’s degree preferred (especially in Supply Chain, Logistics, or Business) Experience 3–5 years of experience in crossdock, warehouse operations or logistics management Prior leadership or supervisory experience required Proficient in Microsoft Office (Word, Excel, Outlook) Experience with Warehouse Management Systems (WMS) Familiarity with ISO 9001:2000 and quality control procedures Continuous improvement/lean methodology experience preferred Personality Traits High integrity, dependable, and accountable Excellent communicator (verbal and written) Motivational leader and team-oriented Strong organizational and problem-solving skills Calm under pressure with a flexible, adaptive mindset Detail-focused with a drive for operational excellence Benefits/Perks Accrue up to five PTO days in your first year, plus two weeks’ vacation and additional PTO after your first anniversary. Medical, Dental, Vision, Life Insurance, Disability. Extra perks include Doc-On-Demand, Tuition Reimbursement, Paid Volunteer Day, and Employee Assistance Program. All your information will be kept confidential according to EEO guidelines. At TA Services, we don’t just move freight – we move business forward. Since 1986, we’ve been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics. What sets us apart? Our people! At TA, culture isn’t an afterthought – it’s a competitive advantage. We’re intentional about building a workplace where you’re supported, challenged, and equipped to grow. From day one, you’ll get the tools, training, and trust to unlock your full potential. We believe when the right people live the right values, there’s no limit to what we can achieve. If you’re driven, collaborative, and ready to win, you’ll fit right in. Here’s what drives us: People First – We lead with care, connection, and respect. Service – Our customers, carrier partners, and team members deserve nothing less than excellence. Safety – Built into every move we make. Results – High standards. Real outcomes. Innovation – We push boundaries and never settle. Sound like the kind of team you want to be part of? Let’s take a closer look at the role.