Cross-Program Product Lead

Job description

Who We Are Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai http://ontic.ai or follow us on LinkedIn https://www.linkedin.com/company/ontic-technologies/. Who You Are Ontic is seeking a Cross-Program Product Lead Contractor to help accelerate high-priority Product Management initiatives that span multiple product areas and business functions. The role will support theVP of Product by bringing structure, momentum, and cross-functional coordination to work that is important but not naturally owned by a single program-aligned Product Manager. This senior Product Management execution role, focused on cross-program work will work in coordination with program-aligned Product Managers and the Operations team to achieve objectives. The ideal candidate for this hands-on contract role will be someone who can operate independently, quickly understand complex product and business context, organize ambiguous workstreams, and drive practical progress without heavy direction. Key Responsibilities GTM request process - Define and help implement a clearer process for handling GTM-related Product requests. - Create structure for CX enhancement requests, Sales/CX/AE strategic requests, larger revenue-risk requests, intake, triage, prioritization, and status communication. - Reduce ad hoc request handling and create a more consistent way for field-facing teams to engage Product. CX priority tracker - Implement a tracker for quarterly CX priorities that gives business stakeholders better visibility than Jira alone. - Include business-facing status, deployment context, Jira mapping, ownership, and clarity on whether changes are broadly available, customer-specific, or still in planning. Roadmap management and Q4 roadmap support - Support roadmap execution and process improvement, including the Q4 roadmap refresh, roadmap coordination, roadmap management approach, and formalized roadmap meetings, interviews, timing, and milestones. - Help Product move toward a more repeatable and scalable roadmap operating model. AI pricing and AI GTM coordination - Help drive AI-related Product Management work, including finalizing AI pricing and coordinating AI GTM activity across programs. - Partner with Product, GTM, Sales, CX, Enablement, and other stakeholders so AI commercialization is cohesive rather than fragmented across product areas. Release notes overhaul - Improve the release notes process, including curation, content quality, presentation, and delivery. - Explore smart release notes that use AI to customize release information by customer based on inputs such as Jira tickets, call recordings, Slack channels, or other relevant signals. FY2028 customer expansion and retention planning - Partner with internal stakeholders to build a forward-looking customer expansion and retention plan. - Help Product understand which customers need proactive attention, where roadmap impact may be required, and how customer risk or expansion opportunities should influence Product planning. AI-enabled roadmap improvement - Explore ways to use AI to improve roadmap planning and communication. - Incorporate AI-derived customer information as roadmap input, use AI to evaluate roadmap options, and create customer-specific roadmap views or summaries. Requirements - 10 years of SaaS Product Management with 3 years managing complex products that rely on integrations - Experience building a product strategy and a supporting roadmap - New product full-lifecycle management experience - B2B experience, including working with Fortune 500 customers, including managing the customer to achieve desired outcomes - Very strong ability to drive cross-functional teams, schedules, and decisions - Experience working with India based Engineering & QA - Experience driving all aspects of the software development lifecycle with development teams - iteration themes, backlog grooming, story mapping, and user story creation - Experience defining/prioritizing detailed product requirements - Ability to think strategically and articulate a long-term product vision and then roll up your sleeves to get things done - Ability to proactively monitor, analyze, and resolve release dependencies, issues, and risks - Highly organized, self-motivated, and detail-oriented, with great follow-through on projects What Success Looks Like - A clearer GTM Product request process is defined and moving toward adoption. - CX priorities are easier for stakeholders to track and understand. - Q4 roadmap planning is better coordinated and more structured. - Roadmap management has a clearer process, tool approach, and operating cadence. - AI pricing and AI GTM work are better organized across programs. - Release notes have a stronger process, format, and delivery model. - Customer expansion and retention needs are better connected to roadmap planning. - AI is being explored as a practical tool for improving roadmap inputs, evaluation, and customer-specific communication. Ideal Candidate The ideal candidate has experience in some combination of the following: - Product Management, Product Strategy, Product GTM, or product-led business execution. - SaaS or enterprise software environments. - Cross-functional execution across Product, GTM, CX, Sales, Product Marketing, Engineering, and leadership teams. - Roadmap planning, product intake, prioritization, and stakeholder communication. - GTM readiness, release communication, pricing, packaging, or commercialization work. - Experience with AI products and using AI internally - Turning ambiguous business and product problems into structured plans and practical deliverables. - Working independently with senior stakeholders. Important Qualities - Senior judgment: Can operate with limited direction and identify where Product leadership input is needed. - Practical execution: Moves quickly and creates lightweight structure without over-engineering process. - Cross-functional fluency:Works effectively across Product, Operations, CX teams, Sales, Product Marketing, Engineering, and leadership. - Clear communication: Produces crisp written artifacts and communicates confidently with executives and working teams. - Ambiguity tolerance: Turns unclear cross-program needs into defined plans, workflows, and deliverables. - Product judgment: Distinguishes between work that requires deep Product decision-making and work that needs structure, tracking, and coordination. Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law. All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400