CS Email VA

Job description

### **About Catch Creation** Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform. From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth. At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life. WHAT’S IN IT FOR YOU? Pay Rate: $3.00 per hour Permanent Work from Home Bi-weekly payout Performance Bonuses and Incentives 6th month and annual anniversary bonus Up to 17 days of paid leave credits JOB DESCRIPTION: Receive inbound emails to assist and resolve customers’ after-sales concerns including but not limited to: product inquiries, order tracking and status, billing, charges and pricing inquiry/concerns, replacements, negotiating with cancellations and refunds, handling customer complaints, etc. Process orders for call-in to buy customers with existing records Escalate orders in need of higher-level or interdepartmental assistance Perform call-backs as necessary to resolve abandoned and disconnected calls, ensuring at least 90% of call center contacts are resolved MINIMUM QUALIFICATIONS: At least 2 years of BPO experience, Telco/E-commerce account experience is an advantage Strong Comprehension and Communication Skills Above-average Technical Skills Above-average multi-tasking skills in navigating to different systems and tools while keeping control on customer's interaction With a high sense of reliability and accountability, flexible to work on varying schedules SYSTEM REQUIREMENTS: Intel i5, or comparable equipment with 4GB RAM or higher Wired internet connection, 30mbps or higher (no dongles) Noise-cancelling headphones – should be available during the interview