CS Support & Spare Parts Specialist

Job description

This role is responsible for managing the end-to-end spare parts sales and logistics process in Asia, along with supporting customer service operations. The position plays a key role in ensuring accurate and timely quotation, efficient coordination with internal stakeholders, and compliance with Dematic’s internal controls. We offer: Spare Parts Sales & Quotation Management · Receive, review and respond to customer Request for Quotation (RFQs) for spare parts in Asia. · Liaise with internal technical teams and suppliers to obtain costings. · Prepare and issue customer quotations, ensuring appropriate approval. · Maintain accurate records of quotations and customer interactions. Order Initiation and Procurement Coordination · Upon receipt of customers Purchase Orders (POs), raise internal Purchase Requisition (PRs) for management approval. · Coordinate with the Project Office to ensure order numbers are generated. · Work closely with the Singapore based team to ensure Purchase Orders (POs) are issued to suppliers. Logistics & Delivery · Oversee logistics operations for spare parts delivery to customers in Asia. · Arrange and track shipments, ensuring on-time delivery and appropriate documentation. · Coordinate with third-party logistics providers, customs and internal teams to resolve shipping issues. Customer Service Support · Serve as the primary point of contact for spare parts-related customer queries in Asia. · Support issue resolution in coordination with internal departments and ensure customer satisfaction. · Manage documentation and escalation processes in alignment with CS operations. Compliance & Internal Controls · Ensure all sales and procurement activities align with Dematic’s compliance and governance policies. · Maintain separation of duties between quotation, procurement and invoicing functions. · Supports audits, reporting and KPI tracking. Tasks and Qualifications: Skills & Capabilities Essential · Minimum 3-5 years’ experience in customer service, logistics or sales coordination. · Strong understanding of spare parts sales, quotation handling and logistics. · Fluent in Korean and proficient in English (Chinese is an advantage). · Experience with ERP systems and Microsoft tools. · Strong attention to detail and multi-tasking ability. · Proactive communication skills with a problem-solving mindset. Preferred · Experience working in multinational or matrixed environment. · Background in automation, supply chain or engineering sectors. · Familiarity with compliance standards and internal controls. Experience Desired · Experience in handling spare parts sales or support within an automation or logistics environment. · Ability to work cross-functionally in a regional or international setting. Education & Certifications · Bachelor’s degree in Business, Logistics, Supply Chain Management, Engineering or related field. · Certifications in Procurement, Supply Chain or Customer Service are an advantage.