CSV-Corp Real Est & Serv

Nomura Overview: Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit m . Nomura Services, India supports the group’s global businesses. With worldclass capabilities in trading support, research, information technology, financial control, operations, risk management and legal support, the firm plays a key role in facilitating the group’s global operations. At Nomura, creating an inclusive workplace is a priority. Our approach to inclusion encompasses a variety of initiatives, including sensitization campaigns, implementing conducive policies & programs, providing infrastructure support and engaging in community events. Over time, we have made meaningful progress in these areas, and this commitment has been well-recognized across the industry. We are proud recipients of the prestigious Top 10 Employers award by the India Workplace Equality Index (IWEI), IWEI Gold Employer of Choice awards, India CSR Leadership Award 2024 for Holistic Village Development Program and the YUVA Unstoppable Changemaker Awards. We are looking for an experienced and dynamic Manager – Dining & Transportation to lead end-to-end workplace dining operations, transport management, hospitality services, and vendor governance across corporate facilities. The role requires strong expertise in food & beverage operations, transportation logistics, employee experience, compliance, budgeting, and stakeholder management. The ideal candidate should possess strong operational leadership capabilities with proven experience in managing large-scale cafeteria operations, corporate dining, food safety compliance, transport services, and workplace hospitality. The individual will play a key role in ensuring seamless service delivery while optimizing cost, quality, and employee satisfaction. Key Responsibilities: Dining Operations & Workplace Hospitality - Manage end-to-end dining operations including cafeterias, pantries, lounges, breakout areas, meeting rooms, and executive dining services - Ensure smooth functioning of food services with focus on hygiene, food quality, service standards, and employee satisfaction - Drive food safety compliance including FSSAI, ISO standards, hygiene audits, and regulatory requirements - Develop and implement SOPs, service standards, operational checklists, and quality benchmarks - Monitor menu planning, food quality, nutritional balance, and innovative dining concepts - Ensure smooth execution of VIP catering, leadership events, conferences, and special corporate events - Drive customer satisfaction through feedback analysis, service audits, and improvement initiatives - Implement initiatives to reduce food wastage and improve operational efficiency Transportation Management - Manage Ground Transportation services including bus, cabs night operations etc. - Manage daily transport schedules, route optimization, vehicle utilization, and service quality - Ensure timely transport availability for employees, leadership, and business-critical events - Monitor transport MIS, vendor performance, compliance records, and operational dashboards - Review transport invoices, billing accuracy, and cost controls - Ensure vendor compliance with safety regulations, statutory norms, and service agreements - Drive transport efficiency initiatives to improve service reliability and cost optimization Vendor Management & Governance - Manage multiple vendors across dining, transport and other support services - Define SLAs, KPIs, and performance metrics for service partners - Conduct regular business reviews, audits, and vendor performance assessments - Ensure contract compliance and adherence to service deliverables - Lead vendor negotiations for service quality enhancement and cost optimization Budgeting & Cost Optimization - Prepare annual budgets for dining and transportation operations - Track expenses, manage billing processes, and ensure budget adherence - Identify cost-saving opportunities without compromising service quality - Monitor invoice validation, financial controls, and vendor payments Compliance & Risk Management - Ensure compliance with health, safety, environmental, and statutory regulations - Maintain audit readiness for internal and external compliance reviews - Drive workplace safety and risk mitigation initiatives - Ensure emergency preparedness and service continuity planning Employee Experience & Stakeholder Management - Deliver high-quality workplace experience aligned with employee needs and business goals - Partner with HR, Admins, Procurement, Finance, and Leadership teams for service excellence - Manage employee feedback mechanisms and drive continuous improvements - Support employee engagement initiatives through hospitality-led workplace programs Required Qualifications: - Bachelor’s degree in Hotel Management, Hospitality Management, Business Administration, or related field. - Certifications in Food Safety / Hospitality / Facility Management preferred. Experience: - 8–15 years of relevant experience in Dining Operations, Corporate Hospitality, Transport Operations, or Workplace Services - Experience in managing corporate cafeterias, workplace dining, transport logistics, and vendor operations - Experience in large corporate offices, hospitality, facility management, or multinational environments preferred Key Skills: - Dining Operations Management - Transportation Management - Vendor Management - Budgeting & Cost Control - SLA / KPI Management - Food Safety & Compliance - Hospitality Management - Employee Experience - Stakeholder Management - MIS Reporting & Analytics - Process Improvement - Team Leadership Preferred Candidate Profile: - Strong leadership and decision-making skills - Excellent communication and stakeholder management abilities - High customer service orientation with attention to detail - Strong analytical mindset with operational excellence focus - Ability to manage multiple priorities in a fast-paced corporate environment