CTU Global Operating Model - AI Risk and Controls Lead

Job description

The AI Risk and Controls Lead is responsible for the Controls Testing Utility’s (CTU) strategy and operating model for managing operational and compliance risks associated with CTU’s development and deployment of AI tools and providing advice on CTU’s testing of First Line Unit (FLU) controls that utilize AI. The AI Risk and Controls Lead reports to the CTU Head of Global MT Operating Model based in London within the COO’s Central Controls Capabilities organization. It is a strategic, execution-oriented role that is focused on designing and implementing CTU’s AI risk management strategy. This will involve the development, design and implementation of CTU’s operating model for assessing the operational and compliance risks associated with the use of AI in CTU’s testing activities and FLUs’ use of AI in the design and operation of key controls, the development of AI risk and control guidance and delivery of training to CTU staff and wider stakeholders. The role will also be responsible for developing and delivering governance materials to various governance forums to cascade requirements and expectations for the development and deployment of AI that aligns with Citi policy and applicable laws, rules and regulations. Coverage may vary to meet internal and external deliverables. The AI Risk and Controls Lead will be part of a team of 14 staff that are responsible for the design, development and implementation of CTU’s Global MT Operation model, which is focused on the management of compliance and operational risks associated with CTU’s cross-border execution of M&T. The position closely follows the key regulatory requirements and operational risks associated with the execution of control testing and determines an appropriate strategy for managing risks on behalf of the CTU organization. The role will require engagement with senior managers at Director or Managing Director levels. Excellent management and communication skills are required to negotiate internally, often at a senior level and with Business and COO stakeholders. Strong communication and diplomacy skills are required to guide and influence others, particularly colleagues in other areas and occasional external customers. The individual will be accountable for advice on the design of AI use cases and supporting controls, and controls testing execution by CTU teams. The role necessitates a degree of responsibility over technical strategy and responsibility for supporting the CTU Head of Global MT Operation Model on handling staff management issues, including resource management and allocation of work within the team/project. Responsibilities: Define, develop and implement CTU’s strategy for the identification of operational and compliance risks associated with the development and deployment of AI solutions for use as part of CTU’s control testing activities. Support CTU in the development and deployment of AI use cases that deliver improved process efficiency by identifying value-added solutions to the management of operational and compliance risks associated with the use of AI. Take ownership to identify, analyse, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events. Coordination with AI use case development teams within the Central Controls Capabilities organization to identify risks and advise on effective and efficient control solutions and risk mitigation measures. Develop and deliver guidance and supporting training materials and governance materials to ensure awareness of requirements for the management of risk associated with the development, deployment and use of AI tools by CTU staff. Stay up-to-date on latest developments in AI tooling at Citi through participation in pilots, AI forums, and trainings. Drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control testing by enabling the use of AI tools within testing. Collaborates across the Global MT Operating Model Team to coordinate risk and control requirements Provide value-added advice to CTU teams responsible for the testing of FLU controls that utilize AI as part of control design and execution. Support the design and operation of key controls to manage and operational risks associated with the use of AI by CTU and accurately documenting these key controls in accordance with Citi’s Control Standard and Managers Control Self-Assessment (MCA) program. Maintain effective relationships and drive accountability with partners and stakeholders to drive control testing automation success, in support of the Businesses’ and Functions’ strategy. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards. Proactively fosters a strong culture of risk and control awareness across the team and wider enterprise. Qualifications: 15+ yrs of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Understand the operational and compliance risks associated with the development, deployment and use of AI tools Ability to identify, measure, and manage key risks and controls. Develop and implement strategy and process improvement initiatives. Proven experience in implementing sustainable solutions and improving processes. Comprehensive knowledge of Citi’s businesses and functions and their risk profiles. Developing new ideas and improving current processes to proactively mitigate risks. Subject Matter Expert on controls design, execution and control testing. Expert understanding of compliance laws, rules, regulations, and best practices. Deep understanding of Citi’s Policies, Standards, and Procedures. Strong leadership, decision-making, and problem-solving skills with the ability to influence others and foster a sense of collaboration. Strong analytical skills to evaluate complex risk and control activities and processes. Strong sense of accountability and ownership, with strong results orientation. Excellent communication skills; ability to engage and inspire across stakeholder groups. Track record leading Control related projects and programs. Independent thinker and able to provide value-adding credible challenge to Businesses/Functions. Advanced skills in Microsoft Office suite, particularly Excel, PowerPoint, Word and SharePoint Ability to balance strategic priorities with tactical actions. Able to work effectively virtually, including across difference geographies and time zones. Note: This is an Individual contributor role. Relocation Assistance: NA Travel Requirement: Less than 10% of the time. Education: University degree preferred. Primary Locations: Chennai, India ------------------------------------------------------ Job Family Group: Controls Governance & Oversight ------------------------------------------------------ Job Family: Quality Assurance, Monitoring & Testing ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 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