Culture Coordinator - State Farm Stadium

Job description

POSITION: Culture Coordinator - State Farm Stadium DEPARTMENT: Human Resources REPORTS TO: Training & Culture Manager FLSA STATUS: Exempt LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! Summary The Culture Coordinator is a key member of the Human Resources team and serves as a program lead responsible for the planning, execution, communication, and continuous improvement of employee culture, engagement, recognition, and experience initiatives. This position exercises independent judgment in coordinating and administering multiple programs and serves as a primary point of contact for employee experience initiatives across the stadium. The Culture Coordinator oversees day-to-day operations associated with culture and engagement programs, provides leadership and direction to the part-time Employee Experience Ambassador team, and partners with internal stakeholders and external vendors to ensure programs are delivered effectively and consistently. Essential Duties and Responsibilities Culture, Engagement & Employee Experience · Lead the execution of employee engagement and culture initiatives for stadium employees, ensuring programs align with organizational culture and employee experience objectives. · Create and maintain program calendars, timelines, communication plans, and execution strategies. · Plan and lead employee activities, events, meetings, presentations, and other culture-focused experiences. · Collect and analyze employee experience data, including monthly and annual surveys, to identify trends and areas for improvement. · Create reports, presentations, and recommendations based on employee experience data for the Training & Culture Manager and leadership. · Create employee communications and promotional materials to support culture and engagement programs. · Evaluate program results and recommend improvements to increase participation, engagement, and the overall employee experience. Welcome Center & Reward Center · Lead and oversee the daily operations of the Welcome Center and Reward Center. · Create processes and standards to keep both areas organized, prepared, and aligned with employee experience goals. · Manage inventory, identify purchasing needs, and coordinate restocking with internal teams and external partners. · Oversee staffing, event preparation, supplies, materials, and documentation. · Identify operational issues and independently implement solutions or process improvements within established guidelines. · Ensure both centers provide a consistent, welcoming, and engaging employee experience. Employee Meal Program · Manage coordination of the employee meal program with internal stakeholders and external partners to support event-day operations. · Establish and communicate meal requirements, schedules, quantities, and logistics to appropriate partners and staff. · Monitor program execution and proactively identify and resolve issues that may affect the employee experience. · Partner with vendors and internal teams to address service concerns and identify opportunities to improve the program. Top Flight Recognition Program · Lead the administration and ongoing execution of the Top Flight Poker Chip Recognition Program for part-time employees. · Serve as a resource for employees and leaders regarding program guidelines, recognition opportunities, and reward redemption. · Oversee the distribution and fulfillment of redeemed rewards and gifts. · Monitor inventory and proactively manage ordering of chips, rewards, and program supplies. · Evaluate program participation and recommend enhancements to increase employee engagement and recognition. High-Flyers Quarterly Award · Lead the quarterly High-Flyers recognition process from nomination through final recognition. · Develop and execute communications to solicit nominations from partner leaders and track submissions. · Coordinate winner selection processes, photographs, recognition materials, and communications. · Manage ordering and fulfillment of certificates, gift cards, awards, and related recognition items. · Develop and coordinate recognition presentations and employee-facing materials. Training & Presentation Coordination · Coordinate training logistics, including rooms, technology, audio/visual equipment, supplies, and presentation materials. · Track attendance, participation, and completion and provide reports to leadership. · Evaluate training and presentation experiences and recommend improvements. Marketing, Communications & Creative Content · Create engaging marketing and communication materials to promote culture, recognition, training, and employee experience programs. · Use Canva and other design tools to create flyers, digital communications, presentations, signage, social content, recognition materials, and other employee-facing materials. · Create visual content that reflects the Legends Global brand and supports employee engagement. Program Leadership & Administration · Independently manage multiple programs, projects, deadlines, and priorities with limited daily supervision. · Set priorities, timelines, workflows, and processes needed to successfully run assigned programs. · Maintain accurate program records, calendars, tracking systems, budgets, documentation, and reports. · Review program information and provide insights, recommendations, and solutions to the Training & Culture Manager. · Work with internal departments, partner leaders, vendors, and other stakeholders to achieve program goals. · Use good judgment to resolve routine and complex operational issues and escalate matters that require leadership involvement. · Support special projects and strategic initiatives as assigned. Supervisory Responsibilities · Provide day-to-day leadership, direction, and oversight to part-time Employee Experience Ambassadors. · Assess staffing needs and coordinate Ambassador resources based on business and event requirements. · Monitor attendance, participation, performance, and adherence to established expectations. · Assist with payroll-related information and review processes for part-time team members. · Address routine performance and attendance matters and escalate significant performance or employee relations concerns to the Training & Culture Manager and/or Human Resources. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience · 2-3 years of experience in Guest Services or customer services relations preferred. · Bachelor's Degree in related field preferred. · Additional experience may be substituted for education · Highly developed verbal, written and e-mail communication skills · Excellent organizational skills, detail-oriented with ability to handle multiple assignments · Knowledge of ABI or other timekeeping system strongly preferred · Supervisory experience preferred Skills and Abilities · Exceptional verbal, written, interpersonal, and presentation skills. · Demonstrated public speaking ability, including confidence and professionalism when speaking in front of large crowds, executive audiences, and on television or other broadcast/media platforms. · Ability to serve as a professional and engaging representative of Legends Global in high-visibility settings. · Strong project management and organizational skills with the ability to independently manage multiple priorities, deadlines, and projects. · Ability to exercise independent judgment, make sound decisions, and solve problems with limited supervision. · Strong relationship-building skills and ability to collaborate effectively across departments and levels of the organization. · Warm, positive, approachable, and engaging personality. · Highly resilient and adaptable with a positive, solutions-oriented approach. · High emotional intelligence and demonstrated ability to navigate sensitive or challenging interpersonal situations with professionalism and empathy. · Ability to analyze data, identify trends, and communicate findings and recommendations effectively. · Strong attention to detail while maintaining the ability to see the broader strategic objective. · Strong work ethic, accountability, initiative, and desire to continuously improve. · Ability to maintain confidentiality and exercise appropriate discretion when handling employee information. · Ability to work collaboratively while also operating independently and taking ownership of assigned programs. · Ability to work a flexible schedule, including evenings, weekends, holidays, and event days as business needs require. Computer Skills · Advanced proficiency in Microsoft Office Suite, particularly PowerPoint, Outlook, and Excel. · Proficiency with Canva or similar graphic design and marketing platforms. · Ability to learn and effectively utilize timekeeping, employee engagement, survey, scheduling, and other company-specific systems. · Ability to operate presentation and audio/visual equipment. WORKING CONDITIONS Location: On-site – 1 Cardinals Dr., Glendale, AZ 85305 Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.