Customer Account Coordinator

Job description

Our Incora Story is really taking off – we’d love you to join us for the journey! We are looking for a highly organised and analytical Customer Account Coordinator to join our team. As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business. This role is pivotal in ensuring excellent service delivery to our customers by proactively managing account performance, analysing data, and collaborating across multiple functions to resolve issues before they impact the customer experience. The successful candidate will act as a key link between customers, supply chain teams, and internal stakeholders, using data-driven insights to drive performance improvements and support operational excellence. Key Responsibilities Monitor, analyse, and report on key customer and operational KPIs to ensure performance targets are achieved. Perform detailed data validation and report auditing to maintain the accuracy and integrity of customer account information. Identify potential delays, disruptions, or service issues and proactively coordinate actions to minimise customer impact. Conduct root cause analysis on operational challenges, customer concerns, and performance gaps, providing recommendations for corrective actions. Ensure accurate and timely flow of information through Incora systems, maintaining data quality and supporting informed decision-making. Produce regular performance reports, dashboards, and customer reviews using data-driven insights. Support continuous improvement (CI) initiatives by identifying opportunities to streamline processes, increase efficiency, and enhance customer satisfaction. Escalate risks and exceptions as required, ensuring stakeholders remain informed and aligned. About You We are looking for candidates with strong logical minds, able to demonstrate an analytical skillset and an ability to interpret complex data and identify trends. You will have experience working with KPIs, performance reporting, and data analysis with excellent attention to detail with a focus on data accuracy and validation. You will be a proven problem-solver with strong communication and stakeholder management skills able to work collaboratively across multiple functions in a fast-paced environment. You will have strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity. Most importantly you will be passionate about our Incora Values and exceeding customer expectations. Courage Take ownership for issues and problems. Collaboration Share knowledge and experience with others Commitment – Focus on ensuring internal and external customer expectations are met in a timely way. Community – We value our world and everyone who shares it. So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can’t wait to hear from you. In return we will offer the things that matter: Starting annual salary between £28,000 and £30,000 We want you to enjoy life as well as work so we offer great holiday benefits such as 25 days holiday plus national holidays Travel allowance We want to support you and the people that matter to you. We do this by offering different ways to work flexibly with our flexible working and family friendly policies and practices. Incora is dedicated to sustainability and proactive environmental stewardship. We implement eco-friendly practices and encourage our employees to contribute to our green initiatives through participation in our EHS Programs, which include rewarding employees who use green transport to travel to work with our Green Travel Allowance We believe every little helps by offering a generous discount portal only available to Incora employees Very importantly we want to be with you to help your career take off and become part of the Incora Story We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation. At Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. Please use AI sparingly so your application truly reflects you and your unique experience. At Incora, we are dedicated to building a talented and diverse workforce. We firmly believe in equal opportunities and strive to accommodate everyone’s needs. If you require any reasonable adjustments during the recruitment process, please don't hesitate to reach out to any member of the Talent Acquisition Team. We are here to support you in any way we can, whether it's a ground floor room, providing reserved disabled car-parking spaces or offering additional time for preparation. We are committed to creating an inclusive and accessible environment, and we look forward to supporting you in an environment where you can showcase your skills and abilities to their fullest potential. Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical. With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We pride ourselves on offering: Industry-leading capabilities Innovative solutions Greater customer value Trusted supplier relationships Business growth and operational efficiency Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for. Incora requests that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.